Jose Leonardo Madera Lira

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SysAdmin]

Derevo SA de CV

Mar 2023 - Current (2 years 2 months)

As a Cloud Infrastructure Administrator, I lead the cloud infrastructure team, managing Microsoft Azure environments, including hosting administration, resource provisioning and configuration, and cloud billing oversight. I oversee cloud-based deployments such as Qlik Sense, ensuring optimal performance and availability. Additionally, I handle the deployment and management of Active Directory in the cloud, as well as device enrollment in Intune, including macOS devices. I am responsible for server hardening on Windows and Linux, implementing security best practices, and continuously monitoring the environment using Microsoft Sentinel and Log Analytics for threat detection and incident resolution. I also manage permissions, resource creation

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[IT Process Engineer]

[Jabil]

May 2022 - Mar 2023 (11 months)

Provide beneficial technical support and customer service onsite, resolve many end user issues by giving Desktop/Laptop, Multifunction printers, thermal printers and applications support to the end user in many buildings. Follow up tickets in service now from assignment to resolution. Assignment of new equipment (laptop/desktop) from the arrival or purchase of the equipment as well as follow up with warranties if needed. Assignment of assets to users (all types of hardware). network support, node enablement, configuration and troubleshooting. configuration of equipment from 0 to 100 ensuring that all compliance requirements are met as well as upgrades ensuring the optimal operation of the equipment. Document and collect information for the

K

Validation Technician

Kelly

Apr 2017 - Oct 2017 (7 months)

I worked at INTEL in the position of validation technician, working closely with the video drivers of INTEL processors, installing and configuring different operating systems, different motherboards, video cards, BIOS versions, different displays and a wide variety of peripherals. Performing stress tests to check power consumption, display the image correctly and many others.

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Analyst Service Desk

TIBA IT

Feb 2017 - Apr 2017 (3 months)

Provided beneficial technical support and customer service, researched and analyzed customer problems.

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[Support Engineer]

[Cognizant]

Jan 2017 - Jan 2022 (5 years 1 month)

Provided beneficial technical support and customer service, created ticket documentation, researched and analyzed customer issues as well as escalated to the correct application support teams. Active Directory Knowledge for unlocks, password reset, permissions to folders, add to groups. Managed various customer applications, as well as creating and updating new application knowledge bases for training and understanding of support agents. ITIL knowledge for the correct handling of SLA´s of the different tickets created as well as follow up from creation to resolution. Basic Office 365 administration, license allocation, MFA configuration. Basic knowledge of RPA Tools (UiPath) for the automation of simple tasks. Creation ServiceNow dashboard

Jose Leonardo Madera Lira

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Jose's behavioral traits
Jose's likely patterns of behavior, thought, values, and emotion. Based on the HEXACO model, OCP instrument, and Torre’s own research.