J
Jose Jeric Del Rosario
About
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Antipolo, Calabarzon, Philippines
Résumé
Jobs
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Credentialing SpecialistsComprehensive Rehab ConsultantsDec 2024 - Feb 2026 (1 year 3 months)• Maintain accurate and up-to-date provider records in credentialing databases and tracking systems.
• Verify and validate healthcare providers' credentials, including education, training, licensure, board certifications, work experience, and malpractice history.
• Submit applications to Commercial and Government payers. And follow up on approvals to ensure providers can bill for services.
• Manage the recredentialing process and ensure that all credentials are renewed timely to prevent disruptions in healthcare services.
• Utilize PECOS, NPPES, CAQH, Availity, and OnboardPro platforms to manage provider enrollment, credentialing, recredentialing, and ensure data accuracy.- Associate SupportTelus Digital PhilippinesApr 2024 - Dec 2024 (9 months)• Provide side-by-side support and coaching to new or developing customer service representatives.
• Monitor performance metrics and provide constructive feedback to help improve agent skills and confidence.
• Assist agents with call handling techniques, problem-solving strategies, and system navigation.
• Answer questions and offer solutions in real time to ensure accurate, customer-focused resolutions. - Customer Service Representative IITelus Digital PhilippinesOct 2022 - Apr 2024 (1 year 7 months)• Manage escalated customer inquiries related to billing disputes, service interruptions, device troubleshooting, and account concerns.
• Investigate and resolve complex billing discrepancies, payment reversals, credits, and adjustments.
• Document escalated cases thoroughly in CRM systems and provide detailed follow-ups.
• Consistently meet performance metrics, including escalation resolution time, customer satisfaction, and compliance accuracy. - ACustomer Service RepresentativeAlorica Teleservices, IncApr 2022 - Jul 2022 (4 months)• Handle credit card and banking-related concerns such as payments, interest charges, disputes, refunds, and transaction investigations.
• Provide support with account maintenance including updates, activations, password resets, and security verifications.
• Document all customer interactions in CRM systems accurately for record-keeping and audit purposes.
• Meet or exceed performance goals including call handling time, resolution rates, and customer satisfaction. - NBilling AssistantNATIONAL HOUSING AUTHORITYOct 2014 - Dec 2021 (7 years 3 months)• Handle bookkeeping tasks, including accounts receivable and accounts payable
• Conduct financial transactions, including bank deposits and withdrawals
• Process cash advance requests, replenishment needs, reimbursements, and liquidations in support of NHA's project management activities
• Carry out other related administrative or financial support functions as may be required by the NHA's project office
Education
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- IBachelor of Science in Business Administration major in Human ResourceICCT CollegersJun 2014 - Mar 2016 (1 year 10 months)
- Bachelor of Science in NursingPamantasan ng Lungsod ng MarikinaJun 2009 - Mar 2011 (1 year 10 months)
- SSecondarySta. Elena High SchoolJun 2005 - Mar 2009 (3 years 10 months)