Jose Ivan Pasten Uribe

Quality Assurance Associate

Checkr

Apr 2022 - Apr 2024 (2 years 1 month)

I was in charge of performing background checks in the US for clients such as Uber, Twitter, Amazon, and Meta, among other large clients in the US. I possess detailed knowledge of US laws and the judicial system, ensuring that all processes and procedures are constantly monitored for full compliance with state and federal regulations. Additionally, I utilized various CRM systems, including Zendesk and Salesforce, to streamline communication and enhance the efficiency of the background check process, thereby improving client satisfaction and operational effectiveness.

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Reponedor

Watts,

Sep 2021 - Mar 2022 (7 months)

• Responsible for maintaining order and classification of the brand's products. • Correct shrinkage disposal procedure. • Updating and keeping up to date on best selling products in an effort to provide the best customer service.

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Ejecutivo atencion de requerimientos

ACHS,

Mar 2019 - Aug 2021 (2 years 6 months)

• Provided telephone support to offices throughout Chile, effectively addressing customer complaints and suggestions while ensuring prompt problem resolution. Utilized virtual systems to manage operations, leveraging skills in SAP and Salesforce to enhance customer interactions and streamline service delivery.

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Ejecutivo de Seguros

AXA Assistance,

Jan 2018 - Feb 2019 (1 year 2 months)

• Telephone and e-mail attention to policyholders to provide on-site assistance in the national territory and abroad according to their policy. • Extensive knowledge of auto, travel, home and health insurance policies. • Analyze applications in a rigorous manner to avoid fraud.

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Misionero Voluntario

Iglesia de Jesucristo de los Santos de los Ultimos dias,

Aug 2015 - Aug 2017 (2 years 1 month)

• Excellent daily organization to perform various tasks such as teaching, training and visiting in different parts of the assigned region. • Training new missionaries in English and teaching customs and culture. • Constant study and daily preparation of lessons to meet the specific needs of the people receiving the lessons.

Jose Ivan Pasten Uribe

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