Jose Garcia
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Jose Garcia

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Senior account executive
Antioquia, Colombia

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Résumé

Jobs verified_user 0% verified
  • Kaseya
    Account manager
    Kaseya
    Jan 2025 - Current (6 months)
  • Fox Ordering
    SENIOR ACCOUNT EXECUTIVE
    Fox Ordering
    Jan 2024 - Current (1 year 6 months)
    As a Senior Account Executive, I utilized my cold calling skills to effectively present software opportunities to restaurant owners across the US and Canada. I was responsible for managing partner portfolios, which included providing a pick-up and delivery service that involved order management. Additionally, I engaged in email support to close sales by demonstrating the value of our offerings, and I occasionally provided assistance through chat, ensuring a comprehensive support experience for our partners.
  • W
    QA MANAGER - SENIOR ACCOUNT EXECUTIVE
    WINIT
    Jan 2022 - Jan 2024 (2 years 1 month)
    As a QA Manager for the customer success agents specializing in traffic ticket resolution, I provided floor support and customer service while also developing training materials and conducting training sessions. My role involved overseeing sales representatives, ensuring they were proficient in CRM systems, closing sales, and effectively managing leads. Additionally, I utilized my understanding of e-commerce to assist in evaluating and optimizing the advertisements the company was running, which contributed to attracting more customers and enhancing overall sales performance.
  • O
    CUSTOMER SERVICE AGENT
    ONELINK WEB HELP
    Jan 2020 - Jan 2022 (2 years 1 month)
    As a Customer Service Agent, I was responsible for monitoring and backing up the supervisor while providing technical support for both the mobile app and website. I engaged in real-time troubleshooting for buyers and sellers, ensuring a seamless user experience. Additionally, I supported my teammates through Slack, facilitating effective communication and collaboration. I provided real-time feedback to clients regarding bugs and issues encountered on the website and app. My experience with StockX involved managing the e-commerce app and guiding users through the sales process, which enhanced my understanding of sales dynamics, even though sales was not my primary focus in this role.