Technical Support Agent
FOUNDEVER COLOMBIA
Mar 2020 - Jan 2023 (2 years 11 months)
Experience with VPN solutions support for Cisco Systems clients. Hands-on experience in Cisco ASAs, Cisco Routers with IOS, IOS-XE, Cisco FTDs. Experience troubleshooting connectivity issues for VPN connections as well as network issues with site-to-site VPNs and Remote Access VPN with AnyConnect client. Experience troubleshooting DNS, HTTPS, DHCP and Address Assignment, RADIUS, LDAP, SAML SSO and IPSEC protocols, as well as SSL and TLS protocols.