J
Jose Escobar
About
Detail
Valle del Cauca Department, Colombia
Résumé
Jobs
verified_user
0% verified
- ECustomer Service & Claims Support SpecialistElite Home warrantyDec 2024 - Sep 2025 (10 months)Assisted customers during intake to initiate and file claims accurately and efficiently Coordinated with technicians to schedule diagnostic and repair appointments Communicated claim outcomes to customers and provided follow-up support via phone, email, and text Cooperate with technicians to obtain diagnostic reports, updates on repairs, and installation statuses
- SSales AgentStart ConnectingOct 2021 - Jul 2024 (2 years 10 months)Developed strong relationships with clients through excellent customer service and regular followups. Assisted call-in customers with questions and orders. Explained features and advantages of services to promote sales. Negotiated prices, terms of sales, and service agreements. Leveraged CRM software to efficiently track leads, manage contacts, and monitor progress toward goals.
Customer Service RepresentativeSitelJan 2021 - Jul 2021 (7 months)Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts. Resolved customer complaints with empathy, resulting in increased loyalty, and repeat business. Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike. Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.