J

Jose

About

Detail

Alajuela Province, Costa Rica

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • Remote Scouts
    Supervisor / Team Leader
    Remote Scouts
    May 2024 - Current (2 years 5 months)
    • Outbound and inbound monitoring • Collections processes • Customer Service • Problem resolution • Resource management • Performance management • 20 agents team • Inbound and Outbound • Exceptional training and coaching skills • Keep Agents Motivated • Recruitment process • Project management
  • CMA CGM
    Collections Analyst
    CMA CGM
    Mar 2023 - Apr 2024 (1 year 2 months)
    • AR management and analysis • Excel reports • Outbound and high importance meetings • Collection process • Billing and cash application processes • Disputes handling • Manual marking (invoices against credits) • Big Portfolio management (300+ accounts) • Unapplied file management
  • Movate
    Case Manager
    Movate
    Dec 2022 - Mar 2023 (4 months)
    • Case resolving • Problem resolution • Car insurance vocabulary • Follow up skills • Outbound skills • Email handling skills • Exceptional bad news delivery • Great customer service
  • Bill Gosling Outsourcing
    Customer Service – Collections Team Leader
    Bill Gosling Outsourcing
    Oct 2021 - Nov 2022 (1 year 2 months)
    • Soft skills • Problem resolution • Resource management • Performance management • 15 agents team • Inbound and Outbound • Exceptional training and coaching skills • Keep agents motivated
Education verified_user 0% verified
  • N
    Negotiation Training: Christopher Voss Sessions
    May 2024 - Jul 2024 (3 months)
  • S
    Sales Training: Concentrix Courses
    Sep 2023 - Dec 2023 (4 months)
  • L
    Law Degree
    LATIN university
    Jan 2018 - Current (8 years 9 months)
  • S
    Bachelor's Degree
    San Rafael High School
    Feb 2013 - Nov 2017 (4 years 10 months)