Customer Technical Support Specialist / Inside Sales Agent
SonicWall
Jun 2025 - Current (1 year 3 months)
Job Title: Customer Technical Support Specialist / Inside Sales Agent
Engaged bilingual partners and customers, identifying upsell opportunities while managing cases in Salesforce for cybersecurity solutions and working with Partners.
• Provided mentorship and coaching to colleagues struggling with sales performance, fostering a collaborative environment and elevating overall team efficiency.
• Utilized professional storytelling techniques to articulate the value proposition of cybersecurity devices, effectively communicating technical benefits to customers to drive purchasing decisions and strengthen market positioning.