José Diego Piñan Farfán

José Diego Piñan Farfán

About

Detail

L1 IT support tech
Lima, Callao Region, Peru

Contact José regarding: 
work
Full-time jobs
Starting at USD2K/month
Flexible work
Starting at USD15/hour
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Finding mentors
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Networking

Timeline


work
Job
school
Education

Résumé


Jobs verified_user 0% verified
  • A
    Webhelp
    Level 1 IT Support Engineer Specialist public Remote experience
    Atos IT Services, Webhelp
    Apr 2023 - Feb 2024 (11 months)
    Level 1 IT technician that focused on technology, customer service and development for the ATOS campaign that gives support to the Mcdonalds devices, servers, registers and MFA from workers. Working with Windows devices and POS. Creating tickets in ServiceNow, documentating all the information of the troubleshooting made it during the call. Use of Knowledge Base Articles (KB’s) Evaluated with Quality assurance by technicians who are the most expertise in the theme. Calling back to the managers who created a ticket and let it in standby. Analyze the issue before continue any troubleshooting.
  • Teleperfomance
    Bilingual Customer Representative, Teleperformance
    Teleperfomance
    Dec 2022 - Feb 2023 (3 months)
    Working for Caesars Las Vegas as a Customer Representative, following a speech and using Excel. Creating reservations for all the hotels for customers working in B2B using a program which was created in Java Evaluated by Quality assurance.
Education verified_user 0% verified
  • G
    Technical Support Fundamentals / Google
    Google and Coursera
    Jan 2023
  • i
    Technician in Computing and Informatics / IT support
    instituto Antenor Orrego Espinoza
    Jan 2019 - Jan 2022 (3 years 1 month)