Jose David Enriquez Vega

Jose David Enriquez Vega

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IT Support Specialist | Information Technology | Networking | Cybersecurity | AWS | Linux | SQL
Heredia, Heredia Province, Costa Rica

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Résumé


Jobs verified_user 0% verified
  • Dexis
    Technical Support Specialist
    Dexis
    Oct 2025 - Current (10 months)
    Support and maintain Windows-based production environments, ensuring system stability, high availability, and efficient incident resolution across enterprise operations. Provide technical support and IT administration for hardware, software, and operating systems, reducing downtime through effective troubleshooting and remote assistance. Manage and resolve network-related issues involving TCP/IP, DNS, DHCP, and connectivity troubleshooting in live production environments. Monitor and support Microsoft SQL Server services, including connectivity, permissions, and service performance to maintain operational reliability. Assist with server administration, deployment readiness, and infrastructure support, validating configurations and ensur
  • Movate
    Technical Support Engineer
    Movate
    Jun 2025 - Oct 2025 (5 months)
    Provide technical support for Ecolab’s printers, tablets, mobile devices, and related technology solutions. Diagnose and resolve hardware, software, connectivity, and configuration issues through remote troubleshooting and customer assistance. Manage support cases from initial contact through resolution, ensuring accurate documentation and adherence to service level agreements (SLAs). Assist users with device setup, maintenance, software updates, network connectivity, and operational issues while collaborating with internal teams to escalate and resolve complex technical problems. Deliver a high-quality customer experience through effective communication, technical expertise, and timely issue resolution.
Education verified_user 0% verified
  • Universidad Fidélitas
    Universidad Fidélitas
    Universidad Fidélitas
    Jan 2024 - Jun 2026 (2 years 6 months)
Projects (professional or personal) verified_user 0% verified
  • V
    Computer lab set up project
    Valle del Sol
    Jan 2022 - Nov 2022 (11 months)