José Corrales Ajun

José Corrales Ajun

About

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Service Delivery Manager | IT Manager | Infrastructure Architect | IT Operation management | Leader | Mentor | Coach
Rincón de Sabanilla, Heredia, Costa Rica

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Résumé

Jobs verified_user 0% verified
  • Kaiser Permanente
    Service Delivery Manager
    Kaiser Permanente
    Oct 2023 - Mar 2024 (6 months)
    Maintaining positive relationships with customers: work to maintain good Identifying customer needs and overseeing service delivery: identify customer needs and oversee service delivery within the business context. Leading the service delivery team: lead the service delivery team, manage conflict, and ensure the team's processes and tasks are carried out efficiently creativity to establish, improve, and refine services. Building partnerships and liaising with team leaders: build partnerships and liaise with team leaders to determine the company's services, delivery criteria, and solutions for issues that may arise.
  • Kyndryl
    Senior Lead Vulnerability Management
    Kyndryl
    Sep 2023 - Nov 2023 (3 months)
  • IBM
    Infrastructure Engineer
    IBM
    Mar 2021 - Sep 2021 (7 months)
  • Dxctechnology
    Solutions Architect
    Dxctechnology
    Nov 2017 - Mar 2021 (3 years 5 months)
    Provide expertise for IT infrastructure (e.g. servers,
    network), application infrastructure (e.g. SAP), and
    related services (e.g. Business Continuity) throughout
    the lifecycle of a deal in accordance with
    contractually established terms and conditions and
    established technical standards. Provides technical
    input, solutions, and recommendations to deal
    pursuit. Engaged in and provides support for
    transition/transformation efforts. Monitors service
    delivery compliance to budget, quality standards,
    and customers and/or internal businesses/end user
    requirements. Provides IT infrastructure and/or
    application infrastructure lifecycle technical support,
    including planning, project m
  • Amazon
    Sr IT Support Engineer
    Amazon
    Apr 2014 - Apr 2015 (1 year 1 month)
    I am Sr Technical Lead for all Amazon sites in Calle Blanco San Jose Costa Rica. My responsibilities are: Coordinate and supervise new site expansions projects, contribute on network/server infrastructure design,Submit hardware purchases, coordinate shipping logistic, configure/install IT hardware (servers,routers,switches,etc), monitor existing services and supervise those are running as per company standards. Resolve complex technical cases.
  • Amazon
    IT Engineer
    Amazon
    Feb 2013 - Apr 2014 (1 year 3 months)
    Responsible of Amazon infrastructure (Windows server, Linux server and Networking devices).
    Monitor Core services.
    Engineer in charge of new infrastructure implementation/Configuration as part of new Amazon sites expansion or new sites openings. Successfully worked as technical lead engineer for 7 Amazon new sites in Costa Rica and 1 New Corporate Site in Santa Fe Mexico.
    As technical lead engineer I was part of a group of engineers selected to fusion the network of two Amazon Customer service sites in GFK, ND.
  • Amazon
    IT Manager
    Amazon
    Feb 2013 - May 2017 (4 years 4 months)
    As Amazon SJO3-5 and SJO10 sites IT Manager I was responsible of Amazon Calle Blancos Campus, located in San Jose Costa Rica the second biggest Amazon customer service and Corporate site.
    I was in charge of all IT infrastructure, IT services and projects to improve customer experience/services.
    Led Amazon Customer service and Corporate sites thru almost 5 successful peak seasons which includes the peak on services and employees during Amazon Prime day, Black Friday, holiday season and Cyber monday.
    IT service lifecycle.
    Vendor Management.
    Quality controls.
    Audit controls.
    Project management skills.
    Capacity management.
    Budget management.
    Successful project SJO4, SJO5, SJO5 west, SJO10. Deliv
  • HewlettPackard
    Tech Support Specialist
    HewlettPackard
    Jul 2009 - Mar 2011 (1 year 9 months)
    Worked as a second level tech support. In charge of provide technical support assistance to all HP VPs and Executives.
Education verified_user 0% verified
  • Universidad Fidélitas
    Master en gestion de la tecnologia de informacion, Computer and Information Sciences and Support Services
    Universidad Fidélitas
    Jan 2024 - Current (2 years 10 months)
    La Maestría en Gestión de Tecnología ofrece amplia formación en la administración de la tecnología utilizada en empresas tanto públicas
    como privadas, al aplicar las mejores prácticas de Tecnologías de Información propuestas por las normativas y estándares nacionales e
    internacionales que permiten alinear al área de TI a los objetivos estratégicos de la empresa y convertirse en uno de los entes de mayor
    impacto positivo en la organización.
  • IBM
    Cloud Core
    IBM
    May 2021
  • IBM
    Think Like a Hacker
    IBM
    May 2021
  • IBM
    Enterprise Design Thinking Practitioner
    IBM
    Apr 2021
  • IBM
    Privacy Foundations
    IBM
    Apr 2021
  • Cisco Networking Academy
    Cisco Cybersecurity Essentials
    Cisco Networking Academy
    Sep 2020
  • P
    Microsoft Certified Azure Fundamentals
    PearsonVue
    Sep 2020
  • P
    Microsoft 365 Certified Fundamentals
    PearsonVue
    Aug 2020
  • Cisco
    Introduction to Cybersecurity
    Cisco
    Jun 2020
  • I
    ISO27001 Foundamentals (I27000F)
    Nov 2018 - Nov 2021 (3 years 1 month)
  • Universidad Metropolitana Castro Carazo
    Bachelor's degree, Human Resources Management/Personnel Administration, General
    Universidad Metropolitana Castro Carazo
    Jan 2018 - Dec 2021 (4 years)
    Skills: Multi-platform · Process Excellence · Attention to Detail · Teamwork
  • s
    Six Sigma Yellow Belt, Continuous Improvement
    sigmastudy The global certification body for six sigma certifications
    Jan 2017 - Dec 2017 (1 year)
    Certified Six sigma yellow belt professional.
Projects (professional or personal) verified_user 0% verified
  • Kaiser Permanente
    Adoption of Microsoft Copilot
    Kaiser Permanente
    Oct 2023 - Mar 2024 (6 months)
    I was the service delivery manager of the IT Collaboration engineering team, team that was responsible of support and operation of all IT collaboration tools that we acquired from Microsoft like for example Microsoft SharePoint, Exchange Online, OneDrive, PowerApps, Power Platform, Teams.

    The last project I worked for Kaiser was on the adoption of Microsoft Copilot Gen-AI model as part of the collaboration experience for Kaiser employees in United States, India, and Costa Rica. It was a challenging project because Kaiser is a health provider and by the HIPAA regulation. We must be careful about how information goes in and out of our servers and how our internal employees use it in their daily tasks and as part of their technical
  • Kaiser Permanente
    Leader of a Software Quality Assurance team
    Kaiser Permanente
    Oct 2023 - Mar 2024 (6 months)
    As a service delivery manager responsible for the IT collaboration team in Kaiser Permanente, I was also leader of a Software Quality Assurance engineering team. This team review the code that was written by the development teams for a specific project using automation tools found in Azure Devops to ensure software was free of bugs, was secure, reliable and meets the requirements, they also review the User interface of the applications and recommend changes to make it intuitive, agile and friendly.

    I worked with them side by side on the creation of some metrics and key indicators for them to show how their job saves time and money to the company, and when they faced difficult cases, they asked me for advice and shared with me the
  • AT&T
    Datacenter Consolidation Project between Kyndryl & AT&T (Presales)
    AT&T
    Mar 2021 - Oct 2023 (2 years 8 months)
    I was part of a team of infrastructure architects assigned to the Datacenter consolidation project which consist of consolidate as much as possible legacy applications and the infrastructure from multiple data centers across United states into only five strategic datacenters designated by the client. The rest of the applications that were not legacy, the instruction was move those into Private cloud solutions running in VMware or move some other to public cloud solutions running mostly in Microsoft Azure and Amazon AWS.
  • C
    CIBC Project with DXC Technology
    Canadian Imperial Bank of Commerce - CIBC
    Nov 2017 - Mar 2021 (3 years 5 months)
    I was part of a group of Solution architects that provide consulting services for CIBC Bank for them to refresh their managed infrastructure with DXC Technology, to work on new projects and design new infrastructure for applications or to consolidate some others. On this work I meet with client virtually every week on a joint requirements meeting and I capture all the requirements of the design projects that were assigned to me, then I do follow up questions to confirm the information or ask for clarification details or any other required documentation, so we can design a design proposal for the client, once this process is completed, were generate the design proposal based on industry best practices and also getting the estimates from some