Jose Castillo Account manager

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Head of Customer Success

Smithii.io

Feb 2024 - Current (2 years 9 months)

Encargado de iniciar de ceros el equipo de servicio al cliente e implementar herramientas que mejoren los tiempos y la satisfacción

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Cx Project Specialist

ERBON SOFTWARE

Jan 2024 - Jan 2025 (1 year 1 month)

• -Execute and supervise CX projects, following the established plan and reporting progress and results. • Support the CX team, resolving doubts, problems and providing the necessary resources for each project. • Communicate with customers, collecting their opinions, suggestions and complaints, and offering satisfactory solutions. • Analyze and measure the impact of CX projects on customer satisfaction, loyalty and profitability, using tools such as surveys, interviews, focus groups, data analysis, etc. • Identify needs, problems and opportunities to improve the customer experience, proposing creative and innovative solutions that generate value for the organization and customers. • Stay up to date with trends, best practices and deve

Customer Success Manager

Alohome

Jul 2023 - Oct 2023 (4 months)

- Act as a liaison between the sales and customer support teams.
- Manage the onboarding of new customers.
- Develop strategies that maximize the value of the product or service for the customer.

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Customer Success Manager

Alohome.io

Jul 2023 - Oct 2023 (4 months)

• Act as a liaison between the sales and customer support teams. • Manage the onboarding of new customers. • Develop strategies that maximize the value of the product or service for the customer. • Analyze customer data to improve the overall customer experience. • Conduct product demonstrations to help customers better understand the product. • Set clear goals for customer retention. • Assist customers in setting up and navigating programs or software, establishing process milestones. • Work to promote the value of the product through customer experience. • Upsell services and products, always keeping in mind the brand image. • Assist in creating training courses and educational materials. • Review customer complaints and concer

Account Executive

Booking.com

Jul 2022 - Apr 2023 (10 months)

- Manage the accounts assigned by the organization in the platform booking.com.
- Cold, relational and consultative selling of products designed by Booking.com to increase the level of sales on the platform.
- Accompaniment, advice and monitoring of the administrative processes, of the assigned accounts in Booking.com.

Account Executive

Bookingcom

Jul 2022 - Jul 2023 (1 year 1 month)

• Manage the accounts assigned by the organization in the platform booking.com • Cold, relational and consultative selling of products designed by Booking.com to increase the level of sales on the platform. • Accompaniment, advice and monitoring of the administrative processes, of the assigned accounts in Booking.com. • Identification and linking of new accounts for the platform.

Key Account Manager

Gostudent

Feb 2022 - Jul 2022 (6 months)

- Identify opportunities to increase sales and define strategies for outreach.
- Present new and expanded product opportunities to clients.
- Track customer interactions and ensure schedules are met.

Customer Service Representative

Teleperformance

Feb 2022 - May 2022 (4 months)

• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution • Maintain financial accounts by processing customer adjustments

Quality Assurance Representative

Ayenda Hoteles

Jul 2019 - Oct 2021 (2 years 4 months)

- Provide personalized and accurate customer service.
- Customer loyalty to the company's values.
- Cultivate and maintain excellent relationships with the hotels.

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Key Account Executive

MoneyCambios JWC

Jul 2018 - Jun 2019 (1 year)

• Identify opportunities to increase sales and define strategies for outreach.
• Present new and expanded product opportunities to clients.
• Track customer interactions and ensure schedules are met.
• Analyze and present data on sales, trends and customers.
• Coordinate to deliver quality customer experience to a variety of accounts.

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Business Development Manager

Euros y Divisas JC

Oct 2016 - Jun 2018 (1 year 9 months)

• Provide personalized and accurate customer service.
• Customer loyalty to the company's values
• Cultivate and maintain excellent relationships with my clients.
• Meet and assist the needs specified in my portfolio
• Opening new markets
• Retain customers and markets
• Detect opportunities for my markets and make them more efficient.
• Growth, optimization and renewal of my marke
Semi-annual and annual projections.
• Support events with a significant participation to optimize the performance of my team
• Make contacts and sales on cold
• Euros y Divisas JC

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Business Development Representative

Euros y Divisas JC

Jun 2012 - Sep 2016 (4 years 4 months)

• Semi-annual and annual projections.

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Business Development Representative

Key functions
• Provide personalized and accurate customer service.
• Customer loyalty to the company's values
• Cultivate and maintain excellent relationships with my clients.
• Meet and assist the needs specified in my portfolio
• Opening new markets
• Detect opportunities for my markets and make them more efficient.
• Growth, optimization and renewal of my markets
• Semi-annual and annual projections.
• Support events with a significant participation to optimize the performance of my team
• Make contacts and sales on cold Page
PAGE

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Customer Analyst Support

• Guarantee the satisfaction of the hotel partner.
• Offer customer service and technical support.
• Answer queries.
• Ensure knowledge and proper use of the Property Manager System.
• Direct inquiries and concerns related to technical or other problems to the areas in charge.
• Create tickets corresponding to each area of consultation or claim.

Jose Castillo

About

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Timeline

Résumé

Jose Castillo

About

Detail

Behavioral traits