J

Jose Carlo Meza Juarez

About

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Vancouver, British Columbia, Canada
Contact Jose regarding: 
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Full-time jobs
Starting at CAD95k/year ~USD66.9k/year

Timeline

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Résumé

Jobs verified_user 0% verified
  • F
    Customer Success Manager
    Fatigue Science
    Jul 2021 - Dec 2025 (4 years 6 months)
    • Led digital customer engagement and virtual onboarding initiatives, improving onboarding efficiency and
    establishing a time-to-value of ≤ 3 months.
    • Served as a trusted advisor to executive stakeholders, partnering on fatigue risk management strategies and long-
    term customer success planning.
    • Proactively identified churn risks and expansion opportunities across a portfolio of 20+ enterprise customers,
    driving a 95% renewal rate.
    • Built and nurtured long-term customer relationships, managing expectations and developing customer advocates.
    • Partnered with Sales and Account Executives to support renewals, upsells, and expansions, aligning customer
    outcomes with revenue goals.
    • Acted as the
  • Lifeworks
    Customer Service Representative
    Lifeworks
    Jan 2018 - Jan 2021 (3 years 1 month)
    • Assisted callers and walk-ins with inquiries about benefit plans.
    • Identified and tracked trends in customer inquiries and advise management with possible solutions.
    • Monitored and provided shared or dedicated mailbox support for inquiries, record member information received
    through phone calls or emails in internal software, and provide follow-up as needed.
    • Participated in different projects for the development of new tools to be
    implemented in the company's portfolio.
  • SAP
    Engagement Management Premium Support
    SAP
    Jan 2016 - Jan 2017 (1 year 1 month)
    • Managed high-value corporate accounts across the Caribbean and Central America, ensuring customer success
    through proactive engagement and support.
    • Acquired new customers in the Caribbean and Central American region.
    • Be the trusted advisor to the clients to achieve the positioning of the technological solutions of SAP.
    • Established and maintain relationships with the leaders of the customers, in order to create long-term business
    strategies.
    • Developed and implemented tailored customer success strategies, enhancing the adoption of SAP solutions and
    driving positive customer outcomes.
    • Provided Premium Support services to new and existing customers to ensure the correct development of SAP
  • SAP
    Pre-sales Resource Management
    SAP
    Jan 2014 - Jan 2016 (2 years 1 month)
    • Managed the entire database of the pre-sales, sales, and customer/customer workforce (data entry and document
    management)
    • Coordinated resource allocation (Human & Technical) across multiple regions, optimizing pre-sales processes and
    ensuring timely support for business opportunities in Colombia, Venezuela, Central America, and the Caribbean.
    • Optimized costs and response times for resource allocation.
  • SAP
    Human Resources Operations
    SAP
    Jan 2013 - Jan 2014 (1 year 1 month)
    • Managed all the database of the employees (data entry, data process and document management)
    • Executed administrative processes of Human Resources in the subsidiary of SAP Colombia
    • Managed the recruitment process according to the legal norms and global policies of SAP
    • Established permanent communication with SAP Colombia's labour service providers
    • Generated periodic reports that monitor labour behaviour in terms of turnover, labour cost and other aspects
    associated with social security issues
Education verified_user 0% verified
  • VanWest College
    Business Management Diploma Program
    VanWest College
    Oct 2017 - Oct 2019 (2 years 1 month)
    Vancouver Canada
  • Santo Tomás University
    Bachelor of Business and Administration
    Santo Tomás University
    Jun 2009 - Sep 2014 (5 years 4 months)
    Bogota, Colombia
Projects (professional or personal) verified_user 0% verified
  • Morneau Shepell
    New System Development
    Morneau Shepell
    May 2020 - Jul 2021 (1 year 3 months)
    • Supported the senior management team by developing the role description and process documentation for the
    internal rotation management program.
    • Successfully developed and implemented test scenario templates that improve runtime.
    • I was selected as part of a small subject matter expert to test critical applications.
  • Morneau Shepell
    Client System Testing
    Morneau Shepell
    May 2020 - Jul 2021 (1 year 3 months)
    • Analyzed internal requirements and specifications.
    • Executed business acceptance tests based on customer needs using HP Application Lifecycle Management tool.
    • Certify multiple applications before promoting code to production.
  • SAP
    Heat-map Reporting Project
    SAP
    Aug 2014 - Mar 2016 (1 year 8 months)
    • Developed a heatmap tool to show managers a weekly report.
    • The heat map showed where the team was to be assigned, and all the related information needed to make the best
    allocation decision.
    • Successfully reduced the heatmap preparation time from 4 hours to 20 minutes.
  • SAP
    Absence Project
    SAP
    Aug 2014 - Mar 2016 (1 year 8 months)
    • Executed as project manager of a team of 4 people.
    • Determined that absences (vacation, sick days, manager-approved leave, and personal days) virtual reports and
    physical reports were the same.
    • Helped the company determine that our system had the correct information and also determine common trends in
    employee absences.