Jose Cardenas Mendoza Translator

Executive Assistant

Magic

Jan 2025 - Oct 2025 (10 months)

I

Interpreter

Jan 2023 - Current (3 years 6 months)

• Delivered real-time, accurate oral translations and interpretations for clients. • Interpreted conference calls and other workplace communications in real-time. • Provided appropriate contextual information to increase clients understanding of translations. • Generated video subtitles and developed translations in target language. • Translated spoken words simultaneously orally or using hand signs, maintaining message content and style. • Proofread, edited and revised translated documents. • Adhered to ethical codes protecting information confidentiality. • Compiled technical, legal or medical terminology and information used in translations. • Identified and resolved conflicts in translation or interpretation of words or concepts

L

Concierge Team Representative

Leon

Jan 2022 - Jan 2023 (1 year 1 month)

• Handled customer service issues by providing guidance or escalating for advanced support. • Assisted customers with various types of technical issues via email, live chat and telephone. • Walked customers through common phone hardware and software configurations to maximize service functionality. • Served as first point of contact for incoming technical service calls and emails. • Demonstrated advanced product knowledge to solve customer issues. • Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools. • Supported customers with online billing, access and account issues. • Troubleshoot hardware issues and worked with service providers to facilitate repairs for end users. •

Service Rep

Teleperformance

Jan 2022

• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service. • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions. • Answered inbound calls, chats and emails to facilitate customer service. • Remained calm and professional in stressful circumstances and effectively diffused tense situations. • Demonstrated excellent communication skills in resolving product and consumer complaints. • Developed strong customer relationships to encourage repeat business. • De-escalated problematic customer concerns, maintaining calm, friendly demeanor. • Provided outstanding service to new and long-standing customers by attending closely to

Jose Cardenas Mendoza

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