Jose Cardenas Mendoza Translator

Learning Coach

Teleperformance

Aug 2025 - Current (1 year 2 months)

As a Learning Coach, I am dedicated to facilitating professional development and optimizing team performance through strategic guidance. I specialize in data reporting and workforce management to streamline operations, ensuring that workflows are efficient and service standards are consistently exceeded. By leveraging ticketing systems, I manage customer service interactions and patient communication with a focus on improving response times and maintaining high Customer Satisfaction Scores (CSAT).

• Developed and executed comprehensive training programs by analyzing performance metrics and audience needs to drive meaningful engagement and professional growth.
• Managed daily workforce operations and implemented optimized wor

Executive Assistant

Magic

Jan 2025 - Oct 2025 (10 months)

Job Title: Executive Assistant

Professional Summary:
Dedicated Executive Assistant with a strong background in optimizing operational efficiency and supporting organizational growth. Expert in managing complex workflows, streamlining customer service processes, and utilizing data reporting to drive performance. Proven ability to bridge the gap between administrative support and strategic business goals, ensuring high levels of service and stakeholder satisfaction.

Key Responsibilities:
- Manage complex schedules and administrative workflows to enhance daily operational efficiency.
- Leverage data reporting and workforce management tools to monitor performance metrics, including Response time and Customer

I

Interpreter

Jan 2023 - Current (3 years 9 months)

• Delivered real-time, accurate oral translations and interpretations for clients.
• Interpreted conference calls and other workplace communications in real-time.
• Provided appropriate contextual information to increase clients understanding of translations.
• Generated video subtitles and developed translations in target language.
• Translated spoken words simultaneously orally or using hand signs, maintaining message content and style.
• Proofread, edited and revised translated documents.
• Adhered to ethical codes protecting information confidentiality.
• Compiled technical, legal or medical terminology and information used in translations.
• Identified and resolved conflicts in translatio

Concierge Team Representative

Leon

Jan 2022 - Jan 2023 (1 year 1 month)

• Handled customer service issues by providing guidance or escalating for advanced support.
• Assisted customers with various types of technical issues via email, live chat and telephone.
• Walked customers through common phone hardware and software configurations to maximize service functionality.
• Served as first point of contact for incoming technical service calls and emails.
• Demonstrated advanced product knowledge to solve customer issues.
• Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
• Supported customers with online billing, access and account issues.
• Troubleshoot hardware issues and worked with service providers to f

Service Rep

Teleperformance

Jan 2022

• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
• Answered inbound calls, chats and emails to facilitate customer service.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Demonstrated excellent communication skills in resolving product and consumer complaints.
• Developed strong customer relationships to encourage repeat business.
• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
• Provided outstanding service to new and long-standin

Jose Cardenas Mendoza

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Jose Cardenas Mendoza

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