Jose Cano

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Head of Operations

Almacontact Medellin,

Jun 2023 - Sep 2024 (1 year 4 months)

Constant alignment with the finance department and project managers to develop financial and budgetary plans in short/mid and long term. Monitor day-to-day operational systems and recommend solutions for improvement as part of continuous improvement. Oversee facilities to maintain and ensure the functionality, comfort, safety, sustainability and efficiency of the built environment. Create and implement new sales operational policies that will leverage positive performance and productivity. Build and maintain relationships with clients, partners, and vendors. Analyze and interpret data and metrics to evaluate accounts performance, CRMs, monitor productivity of different departments and create individual performance reviews.

Senior Operations Manager

EXL Service

Sep 2021 - May 2023 (1 year 9 months)

Overview daily of all operations, committed on strategic planning to guarantee growth, finances, implementations and company objectives in the short/mid/long terms. Dedicated in construction of high-performance teams and accountability in maintaining organization in a positive track. Excellent leadership, customer service,people management, communication, cross selling (Sales force), reporting and accountability for operational success.

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Account Manager

Teleperformance Bogotá,

May 2019 - Jan 2021 (1 year 9 months)

Building and maintaining healthy, long-lasting customer relationships with delivery of outstanding performance, solutions according to customer needs and company objectives. Clearly document the progress of weekly/monthly/quarterly progress and communicate outcomes to internal and external stakeholders. Excellent leadership, people management, communication and accountability for operational success.

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Operations Manager TT

SITEL Bogotá,

Nov 2013 - Jul 2018 (4 years 9 months)

Planning and execution to enhance profitability, productivity, and efficiency throughout the company's operations. Manage the daily/weekly/monthly P&L Develops or assists with the development and implementation of policies and procedures consistent with those of the organization. Spends time on the floor to audit current procedures to monitor, improve efficiency of sales operations and CRM usage.

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Supervisor

TracPhone

Jul 2010 - Nov 2013 (3 years 5 months)

Enthusiasm when it comes to creating legendary human experiences, high performance and high-quality Experience in surpassing all goals and targets expectations. A critical eye for detail when it comes to systems and note taking, follow up, proactive, self-starter related to all responsibilities Excellent written and verbal communication skills. [IMAGE]

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