Jose Franz A. Buezo Serrano Account Manager/Customer Service

S

Enterprise Account Manager

School Pathways

Oct 2021 - Current (5 years 1 month)

- Responsible for managing four enterprise school districts and increasing revenue growth in software and services. Built professional relationships with high level executives. Develop road maps with clients to help them with their software journey.

Growth Advisor

Solid Commerce

Jan 2020 - Oct 2021 (1 year 10 months)

- Managed all accounts with an MRR of $1500 or higher in the region. Resolved product and service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting, and explaining the best solution.

Customer Service Representative/Mojix

Inc

Jul 2017 - Dec 2019 (2 years 6 months)

Constantly prioritize and re-prioritize a high volume of incoming requests through our ticket system, HubSpot. Worked well in a high-pressure environment while maintaining high quality outputs. Made appropriate decisions on behalf of the customer quickly and effectively. Researched and targeted prospects using a variety of sales tools. Daily track prospects – identify decision makers, timelines, hot buttons, and specific qualifications and enter data accurately and consistently into Salesforce. Record prospect interactions and statuses regularly to ensure efficient lead management. Worked as a part of a team to support the Inside Sales and Account Management groups and built a pipeline of qualified leads to meet business plans, quotas, and

Customer Service Representative

Mojix, Inc

Jan 2017 - Dec 2018 (2 years)

- Worked well in a high-pressure environment while maintaining high quality outputs. Made appropriate decisions on behalf of the customer quickly and effectively. Researched and targeted prospects using a variety of sales tools.

Jose Franz A. Buezo Serrano

About

Detail

Timeline

Résumé

Jose Franz A. Buezo Serrano new_releases

About

Detail

Behavioral traits

Jose Franz A. Buezo Serrano