José Aguilar

José Aguilar

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Operations manager at NFTAVE.io
Bogota D.C., Colombia

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Résumé


Jobs verified_user 0% verified
  • NFTAVE
    Operations manager
    NFTAVE
    Apr 2023 - Current (3 years 7 months)
    - Managing and leading a team of call center agents by providing coaching, mentoring, and performance feedback to improve productivity and customer satisfaction.
    - Developing and implementing call center policies, procedures, and standards to ensure operational efficiency and meet customer expectations.
    - Analyzing call center metrics, such as call volume, call duration, and customer satisfaction scores to identify areas for improvement and take corrective action
    Collaborating with other departments, such as IT and marketing, to ensure that the call center is aligned with overall business objectives.

    Recruiting, hiring, and training call center staff to ensure that they have the skills and knowledge necessary to pr
  • NFTAVE
    Sales manager
    NFTAVE
    Jan 2023 - Apr 2023 (4 months)
    - Develop and implement sales strategies to achieve revenue targets for WEB3 products and services.
    - Lead a team of sales representatives to effectively promote WEB3 products and services to potential clients.
    - Work with the marketing team to develop targeted campaigns and collateral to support sales efforts.
    Analyze sales data to identify trends and make data-driven decisions to improve sales results.

    Collaborate with cross-functional teams to ensure a coordinated approach to sales and customer engagement.

    Manage sales-related budgets, including staffing, marketing, and training.

    Stay up-to-date on the latest trends and best practices in the industry to drive innovation in sales strategies.
  • P
    Company Owner
    POWERCALL SAS
    Aug 2022 - Jan 2023 (6 months)
    - Developing and implementing strategies: I excel at developing and implementing effective strategies to improve call center performance, such as reducing wait times, increasing sales, and enhancing customer satisfaction.
    - Managing staff: I am adept at managing and leading call center staff to achieve performance goals, deliver exceptional customer service, and foster a positive work environment.
    - Implementing technology solutions: I have extensive experience in selecting and implementing call center technology, such as CRM software, to improve efficiency and productivity.
    Monitoring performance: I regularly monitor call center performance and use data-driven insights to identify areas for improvement and ensure the center
  • C
    Sales agent
    Clear Advantage Solutions
    Oct 2021 - Aug 2022 (11 months)
    - Making outbound sales calls: I excel at making outbound sales calls to promote products and services, and converting leads into customers.
    - Handling inbound sales inquiries: I am adept at handling inbound sales inquiries and providing customers with the information they need to make informed purchasing decisions.
    - Achieving sales targets: I consistently meet or exceed sales targets by identifying customer needs and promoting products and services that meet those needs.
    Building and maintaining customer relationships: I prioritize building strong customer relationships by providing exceptional service, addressing customer concerns, and following up on sales inquiries.

    Staying up-to-date on product knowledge: I a
  • AGR Group
    Sales Director
    AGR Group
    Mar 2019 - Oct 2021 (2 years 8 months)
    - Developing and implementing sales strategies: I am skilled at developing and implementing effective sales strategies that drive revenue growth and ensure customer satisfaction
    - Managing and coaching sales teams: I provide leadership and guidance to sales teams, setting performance goals, providing training, and offering ongoing coaching and feedback.
    - Analyzing sales data: I regularly analyze sales data to identify trends, monitor performance, and make data-driven decisions to improve sales results.
    Collaborating with other departments: I work closely with other departments, such as marketing and customer service, to ensure a cohesive and effective sales strategy across the organization.

    Staying up-to-date on i
  • Quantica BPO
    Customer Service Agent
    Quantica BPO
    Sep 2017 - Jan 2018 (5 months)
    - Handling customer inquiries: I excel at handling inbound customer inquiries via phone, email, or chat, providing accurate and helpful information to customers in a timely and professional manner.
    - Resolving customer complaints: I am adept at handling customer complaints and working to resolve issues to the customer's satisfaction, while adhering to company policies and procedures.
    - Maintaining customer records: I ensure that customer records are accurate and up-to-date, maintaining detailed notes on customer interactions and ensuring that customer data is kept secure and confidential.
    Collaborating with other departments: I work closely with other departments, such as sales and technical support, to ensure a seamless and
Education verified_user 0% verified
  • Instituto Universitario Politécnico Santiago Mariño
    Profesional en hotelería, Administración/Gestión de servicios de hostelería
    Instituto Universitario Politécnico Santiago Mariño
    Jan 2014 - Jan 2017 (3 years 1 month)