José Antonio Aular Aponte
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José Antonio Aular Aponte

José Antonio Aular Aponte  new_releases

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Customer Support Specialist
Bogotá, Bogota, Colombia

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Résumé

Jobs verified_user 0% verified
  • H
    Customer Support Specialist - EMEA French public Remote experience
    Holafly Limited
    Mar 2024 - Current (1 year 6 months)
    Help travelers stay connected around the world with expert support on eSIMs. 💬 Assist customers across EMEA via chat, email, and WhatsApp, using Intercom as the primary communication platform. 🌍 Provide multilingual support in English, Spanish, and French, ensuring clear and personalized communication. 🔧 Troubleshoot technical issues related to eSIM installation, activation, and connectivity on a wide range of devices, iOS & Android. ✅ Focus on first-contact resolution, high CSAT, and a smooth user experience throughout the customer journey. 🧠 Identify recurring issues and communicate insights to higher-level teams to prevent user friction. 🧩 Collaborate with colleagues via Slack, proactively sharing updates and feedback across t
  • Command Alkon
    Software Support Specialist - Telematics
    Command Alkon
    Jul 2022 - Aug 2023 (1 year 2 months)
    • Diagnose and resolve technical issues for the company Telematics solutions TrackIt and TFleet. Provide a step-by-step guidance to customers for problem-solving. Identify and implement solutions to address software-related problems. • Assist customers with configuring Telematics software and managing devices. Integrate Telematics solutions with other systems. Add and remove devices from the system, and ensure accurate tracking and monitoring capabilities. • Handle customer calls and complex support cases. Utilize Salesforce for case management and document customer interactions. Employ remote access tools such as TeamViewer, LogMeIn 123, and Mobile Device Management (SureMDM).
  • Concentrix
    Teledyne FLIR Trilingual Tech Support Agent public Remote experience
    Concentrix
    Dec 2020 - Jul 2022 (1 year 8 months)
    Technical support for thermal imaging cameras and measurement instruments. • Provide first-level technical support to end-users on FLIR brand Thermal Cameras & software, including troubleshooting, technical information, configuration, installation, basic usage, and appropriate service level to warranty in some products. • Provide technical support to end-users on Extech brand measuring instruments & software, including troubleshooting, technical information, configuration, calibration, and basic usage. • Perform troubleshooting techniques over the phone or remote access to identify and resolve issues. • Examine, diagnose and resolve a high volume of complex support tickets and chats through Oracle, meeting internal goals for initial respons
  • R
    Maintenance Planner & Supervisor
    Representaciones Perea, C.A.
    Jul 2016 - Jan 2018 (1 year 7 months)
    Maintenance management in industrial and commercial air conditioners using the CMMS (SYSMAN SOFTWARE). • Implementation of CMMS in the company. • Participate in the implementation of new working methods related to maintenance and the CMMS system. • Data entry into the CMMS system. • Issue and closing work orders. • Preparation and planning of preventive and corrective maintenance of customers. • Perform quality control of maintenance services to customers. Supervision of staff. • Make inventories of spare parts / materials. • Write work reports and ensure their processing, propose corrective actions.
  • Continental
    Internship Master Energy
    Continental
    May 2012 - Aug 2012 (4 months)
    Thermal study of car audio receivers destined to automotive models of the Renault brand. • Computer-aided modeling (CATIA V5). • Making database of electronic components. • Laboratory measurements. • Infrared thermography, and thermal simulation (CF DESIGN).
  • PSA Peugeot Citroen
    Internship Professional License.
    PSA Peugeot Citroen
    Mar 2011 - Sep 2011 (7 months)
    • Performing maintenance work standards of preventive and corrective ranges, safety and 5S in the technical department of Poissy production center. • Support in the maintenance work, application of infrared thermography for the detection of faults in equipment and electrical boards.
  • Air Fast C.A.
    Técnico-Ayudante de Refrigeración y Aire Acondicionado.
    Air Fast C.A.
    Dec 2008 - May 2009 (6 months)
    Maintenance and installation of air conditioning equipment of the assembly plant of Ford Motor de Venezuela.
Education verified_user 0% verified
  • Université de Reims
    Licence Professionnelle Techniques Avancées de Maintenance
    Université de Reims
    Sep 2010 - Aug 2011 (1 year)
  • Instituto Universitario de Tecnología de Puerto Cabello (IUTPC)
    T.S.U. Mecánica Térmica
    Instituto Universitario de Tecnología de Puerto Cabello (IUTPC)
    Sep 2003 - Dec 2007 (4 years 4 months)