J
Jose Araujo
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California, United States
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- ZCustomer Support Medical Claims SpecialistZenith American SolutionsFeb 2025 - Current (1 year 5 months)• Manage a high volume of inbound calls while maintaining excellent call quality standards and adhering to established HIPAA guidelines. • Confirm patient eligibility for benefits and determine the extent of coverage under their insurance plan. • Entering and updating claim information in electronic systems, ensuring data accuracy and integrity. • Communicating with patients and healthcare providers to address questions and resolve issues. • Applying appropriate clinical codes for medical procedures and diagnoses, which are crucial for reimbursement.
- SCustomer Support Specialist - WFHSeasonal Visions InternationalMay 2024 - Dec 2024 (8 months)• Develop strong relationships with clients, resulting in repeat business and positive feedback. • Deliver exceptional customer service experiences by maintaining a positive attitude, active listening skills,and empathetic responses to customer concerns. • Manage a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures. • Enhance customer satisfaction by addressing and resolving complex issues promptly and professionally.
- POrder Management - WFHPeet's Coffee & TeaApr 2023 - Apr 2024 (1 year 1 month)• Received and processed customer sales orders in a timely manner, set order ship schedules, ensured the company system was up to date. • Communicated with sales and customer service teams to address any issues or discrepancies, update changes to order(s) ship/delivery dates, and provided accurate order statuses as needed. • Responsible for resolution of a diverse range of issues including general questions and problems involving pricing, inventory, transportation, and product delivery.
Product Support Agent - WFHPatreonApr 2022 - Mar 2023 (1 year)• Identified customers' needs and provided excellent customer service by consistently exceeding service level agreements. • Trained new hires via shadow sessions and reviewed ticket work for accuracy and efficiency. • Responsible for reporting and triaging basic bug issues and handling time sensitive and confidential information. • Tested newly implemented features in the production environment.- Sales Support AnalystElasticJul 2021 - Apr 2022 (10 months)• Conducted User Acceptance Testing - Validated functionality, usability, and performance of systems against defined criteria. • Responsible for ensuring the accuracy of the customer master, sales organization hierarchy and product hierarchy for sales reporting • Identified and documented bugs or issues, and tracked their resolution with relevant teams • Responsible for maintenance of territory alignment requests and ensures timely processing of changes.
- SSolar Finance SpecialistSungage FinancialAug 2019 - Mar 2020 (8 months)• Provided excellent support to installers and customers via phone, email and chat. • Revised project documents for accuracy and compliance with product requirements. • Managed day-to-day flow of projects towards funding while educating customers and installers about the Sungage platform and products.
- DCustomer Support AnalystDenizenMar 2019 - Jul 2019 (5 months)• Resolves product and service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment and following up to ensure resolution. • Works with cross-functional teams to ensure quality throughout the app development lifecycle. • Identify different types of data that need tracking to improve business performance.
- SCustomer Support RepresentativeSolar MosaicMar 2018 - Mar 2019 (1 year 1 month)• Resolved product or service issues by clarifying the customer's complaint via phone and email. • Provided support to partners and customers by answering questions regarding payments and/or uploading of documents to internal platform. • Provided excellent customer service by managing a high volume of different customer relationships, including receiving inbound customer calls to help explain any verification steps and documents that are needed in order to move forward with a loan decision.
- COffice CoordinatorCareer GroupJan 2018 - Mar 2018 (3 months)• Monitored office supplies inventory and placed orders. • Assisted in vendor relationship management. • Supported other teams with various administrative tasks such as redirecting calls, disseminating correspondence and scheduling meetings.
- Customer Service RepresentativeSephoraAug 2017 - Dec 2017 (5 months)• Provided client support via email and over the phone. • Assisted with client inquiries, troubleshooting and general support. • Maintained business acumen, courtesy and professionalism while dealing with all clients.
- HNational Customer Service RepresentativeHyundai Motor AmericaJan 2017 - May 2017 (5 months)• Engaged in consultative discussions and negotiated resolutions that met clients' and Hyundai Motor America objectives. • Addressed and resolved customer concerns to achieve first contact resolution. Worked directly with appropriate departments to ensure the quality of resolution.
- Teller/Customer Service RepWells FargoAug 2016 - Feb 2017 (7 months)• Identified ways to make financial services more convenient for customers by recommending relevant products and services.
- ICustomer Success AgentInsiktFeb 2016 - Nov 2016 (10 months)• Answered all customer service inquiries in an accurate and timely manner. • Alerted applicants to pending applications and addressed customer concerns. • Found alternative contact information for customers that we have not been able to reach.
- CShift SupervisorCalifornia Yellow Cab CompanyNov 2007 - Aug 2015 (7 years 10 months)• Managed the flow of cabs at the airport including supervising and maintaining order in the taxi lot. • Greeted customers, answered questions, provided quotes, and ensured all needs were met. • Trained new employees, monitored and ensured quality of customer service at all times.