José Andrés Marquina

José Andrés Marquina

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Detail

Experienced Customer Service & Support Specialist | Client Success | Customer Experience | Account Management | Bilingual Professional
Buenos Aires, Argentina

Contact José regarding: 
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Full-time jobs
Starting at USD1.4k/month

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Résumé


Jobs verified_user 0% verified
  • Mayflower
    Customer Support Representative
    Mayflower
    Apr 2023 - Current (3 years 6 months)
    • Provide customer support for a tech company dedicated to the entertainment industry.
    • Collaborate with financial, technical, and development teams to ensure top-notch solutions and customer satisfaction.
    • Assist in troubleshooting technical issues for customers.
    • Handle multichannel customer inquiries via phone, email, and live chat.
    • Maintain a detailed record of customer interactions and issue resolutions.
    • Contribute to the development of customer support documentation and resources.
    • Participate in training sessions to stay updated on product knowledge.
  • SupportYourApp
    Customer Support Representative
    SupportYourApp
    Jan 2022 - Apr 2023 (1 year 4 months)
    • Offer customer support for different software applications through CRM systems and live chats.
    • Collaborate with software developers to escalate technical issues.
    • Provide guidance on software functionality and troubleshooting steps.
    • Work closely with the customer retention and account management teams.
    • Keep detailed documentation of customer interactions.
  • Palacio Duhau Park Hyatt Buenos Aires
    Luxury Industry Server
    Palacio Duhau Park Hyatt Buenos Aires
    Oct 2018 - Dec 2021 (3 years 3 months)
    • Provide personalized Fine Dining service for events, customers, and hotel guests.
    • Upsell and cross-sell products and services.
    • Manage reservations, including seating arrangements and special requests.
    • Handle guest inquiries and resolve any issues or complaints.
    • Collaborate with cross-functional teams to maintain high-standard experiences, coordinating tasks.
  • S
    Business Development Representative
    Sinestesia SA
    Jun 2017 - Jul 2018 (1 year 2 months)
    • Participate in industry events and networking functions to generate leads, identify opportunities for new business development.
    • Offer corporate and personal event planning services, customizing events, by engaging with customers through phone, email, and in-person meetings.
    • Provide guidance on pricing, budgeting, and contract management and then offer post-sales support.
    • Maintain effective communication with the cross-functional team to ensure client requirements are delivered.
  • C
    Guest Experience Associate
    Cabaas Vacacionales La Haciendita
    May 2016 - Apr 2017 (1 year)
    • Manage guest reception, reservations, events, check-ins, and check-outs efficiently, while providing personalized customer service.
    • Achieve an 80% increase in guest satisfaction by implementing new approaches to customer service.
    • Assist in coordinating activities, and excursions, handle complaints, and solve them promptly.
  • D
    In-Store and e-Commerce Customer Service Representative
    DStore
    Jul 2014 - Feb 2016 (1 year 8 months)
    • Provide remote and on-site customer service, and respond to a high volume of calls and emails from both vendors and customers, ensuring overall customer experience and satisfaction.
    • Manage online sales, from billing, invoicing and order processing, packaging, and shipping coordination.
    • Maintain accurate stock inventory and reorder products as needed.
    • Collaborate with the e-commerce team to enhance the online shopping experience.
Education verified_user 0% verified
    Projects (professional or personal) verified_user 0% verified
      Awards verified_user 0% verified
      • P
        1st Place
        Proyecto Sinergia
        Apr 2016
        First Edition of the contest Synergy Project. First place. 48 academic hours.