José Algarín HR Consultant / talent adquisition / Advisor at Alco recursos y

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HR Consultant / talent adquisition / Advisor

Alco recursos y servicios

Jan 2025 - Current (1 year 4 months)

Partnering with clients to understand and address their HR needs, providing outsourced recruitment and selection services. Analyzing clients' internal data to deliver strategic planning on internal processes, optimizing operational efficiency and reducing costs. Ensuring ongoing compliance with legal and documentation requirements for customers' HR operations. Advising on onboarding and offboarding strategies to enhance employee experience and align with organizational goals.

Human Resources and Admin Director

Lean Solutions Group

Dec 2022 - Jan 2025 (2 years 2 months)

By spearheading key initiatives in recruitment, onboarding, purchasing, internship programs, quality management, and implementing BSC and KPI strategies, I delivered montly savings in operational costs and, as a trusted advisor and mentor, I have guided multidisciplinary leaders to seamlessly align with strategic goals, fostering long-term growth and enduring value creation. By fostering efficiency, consistency, and a results-driven culture, I empower operational teams to exceed company objectives and deliver measurable impact. My expertise in strategic management positions organizations for sustained growth, making me an invaluable asset for businesses aiming to expand and optimize their operations

Human Resources Branches Director

Lean Solutions Group

Oct 2022 - Dec 2022 (3 months)

I successfully managed recruitment, selection, and hiring processes across all offices in Colombia, ensuring alignment with the company’s strategic goals. This role allowed me to replicate HR processes in newly established offices, where I took the lead in guiding and mentoring other department directors to execute these processes seamlessly. Additionally, I supervised operations, maintained strong provider relationships, streamlined purchasing procedures, and fostered collaboration among internal departments to create a cohesive and productive work environment. These efforts were instrumental in supporting the company’s growth and operational consistency across the country.

Human Resources Nacional Director

Lean Solutions Group

Feb 2018 - Oct 2022 (4 years 9 months)

My leadership extended to managing personnel by competencies and objectives, overseeing procurement, career planning, performance appraisals, and labor relations. Due to the company’s rapid growth, I was entrusted with establishing HR and administrative operations for the new Bogotá headquarters in close collaboration with the COO and VP of HR. I successfully replicated and scaled HR and operational models in Colombia and abroad, optimizing resources and delivering sustainable value to all stakeholders. In less than two years, I successfully launched a fully functional office spanning two buildings, with plans for a third underway. Additionally, I contributed to strategic management and fostered collaboration across multidisciplinary teams,

Manager de operaciones

Lean Solutions Group

Dec 2014 - Jan 2018 (3 years 2 months)

I provided comprehensive advisory services to clients within my portfolio, ensuring their satisfaction while fostering strong relationships that led to new client referrals. I oversaw the onboarding, training, and integration of both new and existing team members under my leadership, ensuring seamless alignment with organizational goals. Collaborating closely with local management, I played a pivotal role in implementing initiatives that supported the company's startup phase, contributing to its rapid growth and operational success. Additionally, I conducted operational needs assessments for new accounts, maintained key US-based client relationships, and established clear criteria for tracking team performance and productivity. My efforts e

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Coordinador Logístico

SMITH TRANSPORTATION SAS Lean staffing Lean Solutions Group

Oct 2014 - Dec 2014 (3 months)

As a Logistics Coordinator, I managed multimodal operations, including air, sea, and land transportation, ensuring timely and efficient deliveries for key clients in the United States. My experience includes reviewing and monitoring shipments, generating leads for routes and shipments, providing regular reports, and maintaining clear communication with clients and brokers. Additionally, I handled customs documentation in compliance with regulatory requirements, optimized transportation routes to reduce operational costs, and proactively resolved logistical issues, ensuring quick and effective solutions. My collaborative approach allowed me to coordinate efforts with other teams, consistently meeting client and organizational expectations an

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Customer Service Representative

CONCENTRIX CVG sept nov Atlantic quantum Dic Oct

Sep 2013 - Oct 2014 (1 year 2 months)

I provided high-quality support to clients through phone, and CRM Platform, ensuring timely and effective resolution of inquiries and issues. I delivered accurate information about products and services while maintaining a professional and empathetic approach. I adhered to company policies, met key performance indicators (KPIs) related to customer satisfaction and response times, and contributed to customer retention by delivering exceptional service. My role required strong communication skills, problem-solving abilities, and the capacity to handle high-pressure situations while ensuring a seamless customer experience.

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Asesor de ventas

Golden Bridge Corp SAS

May 2013 - Sep 2013 (5 months)

As a freelance sales representative, I identified potential clients interested in learning English, managed the sales process, and contributed to expanding the company's customer base by offering effective language learning solutions

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INGENIERO DE SERVICIOS – COORDINADOR

GRUPO EMPRESARIAL COOSOCIAL

Aug 2012 - Apr 2013 (9 months)

I led the verification of activities and procedures, improvement and redesign of services, design of operational programming and logistics of activities, personnel and equipment, management of equipment inventory and coordination of corrective and preventive maintenance, customer service, and personnel management. Additionally, I was responsible for payroll processing, which involved managing and reporting worked hours, recording overtime, and ensuring timely social security payments to guarantee employees received their compensation accurately. I collaborated closely with the operations department to maintain the daily attendance and incident log, effectively reporting absenteeism, medical leaves, and other factors affecting payroll. Achie

Customer Service Representative

Bilateral BPO

Dec 2010 - Apr 2012 (1 year 5 months)

During my time as a call center agent at Bilateral BPO, I became the first point of contact for customers, ensuring their concerns were heard and resolved effectively focused on understanding the needs of each customer, whether it was guiding them through technical troubleshooting, assisting with order placement, or addressing questions about their accounts. I took pride in turning challenges into opportunities, especially when handling customer complaints. By remaining calm and empathetic, I ensured that even the most frustrated callers left with a positive impression. A memorable part of my role was contributing to customer retention efforts. an active listening to offer tailored solutions helped me to strengthening their trust in the b

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Director

LEAN SOLUTIONS GROUP

José Algarín

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