A highly capable and results-driven leader with a background in hospitality and over a decade of experience in leading Voice, Chat and Email lines of businesses in B2C and B2B Sales, Customer Service, Tech Support and Medical Interpretation in BPOs ranging from start-ups to global enterprises. 2+ years leading Talent Acquisition teams delivering up to 340 monthly hires for Sales, Customer Service, Tech Support, Medical Interpretation, Retention, Cold-callers, Legal Interpretation, Quality Assurance and Appointment Setter profiles for dozens of fast-growing businesses and Fortune 500 companies. Driven Business Development as well as Client Retention as a Client Success Manager and have led triple digit Operations teams as Operations Manager and Director.Reliable relationship builder with formidable business acumen, integrity, and proven track record in operational excellence and mass recruiting.
