Jorge Morales Garita
About
Detail
Desarrollador de procesos
Costa Rica
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work
Full-time jobs
Starting at
USD1k/month
Résumé
Jobs
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Process Developer •GenpactMay 2021 - Sep 2022 (1 year 5 months)Creation, management, and maintenance of customers (businesses) and items (commercial products) into several systems as AS400, Salesforce, Google Drive, MS SharePoint, and others. Report elaboration and presentation, audits of peer's performance and quality assurance, also elaboration and calibration of SOP's (Standard Operating Procedure).- Data Management Junior Associate •DHLOct 2019 - Nov 2020 (1 year 2 months)In charge of processing customs documentation related to packages going through Germany, this included data review, validation and entry into the system (AS400). Also, elaboration of continuous improvement practices in our workflow, bootcamps coordination to improve results into the department production.
- Disputes & Claims Specialist •ConvergysJul 2018 - Sep 2019 (1 year 3 months)In charge of receiving, filling, and solving, disputes and claims from PayPal, according to our customer and seller protection policies, part of my responsibilities was the validation of any official document related to the claims, from certificate sources as: Government offices, Professionals, Businesses, and others.
Education
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- HHigh School DiplomaJan 2016 - Jan 2017 (1 year 1 month)