J

Jorge Valero

About

Detail

IT Support Specialist | Data Analyst | Ex-Navy Engineer with 7+ Years in Tech & Telecommunications
Netherlands
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Full-time jobs

Timeline

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Education

Résumé

Jobs verified_user 0% verified
  • Placer.ai
    Delivery Analyst
    Placer.ai
    Jan 2024 - Current (2 years 10 months)
    • Conducted end-to-end demographic and behavioral data analysis with Python and SQL, accelerating go-to-market decisions for North American clients.
    • Developed complex SQL queries to extract and segment customer/location data, boosting insights accuracy.
    • Led QA for analytical deliverables, detecting inconsistencies that prevented errors reports and coordinating fixes with data engineering teams.
    • Documented analytical findings, incident resolutions, and data quality issues in JIRA and Salesforce platforms, creating standardized ticket templates and runbooks that reduced triage time for cross-functional support teams.
  • Auxis
    IT Support
    Auxis
    Jan 2023 - Jan 2024 (1 year 1 month)
    • Diagnosed and resolved network/server connectivity issues (TCP/IP, DNS, DHCP) across distributed POS environments, restoring transaction processing.
    • Deployed and monitored workstations, eliminating disruptions and escalating only 5% of cases to Tier 2/3 via root-cause analysis.
    • Performed end-to-end POS transaction flow troubleshooting, from payment gateway integration to receipt printing, reducing chargeback disputes through proactive monitoring.
    • Managed software updates and patch deployments across POS ecosystems.
  • Foundever
    IT Support
    Foundever
    Jan 2021 - Jan 2023 (2 years 1 month)
    • Administered and operated the LAN, WAN, and WiFi network infrastructure, including VLANS, DHCP, routing, and switching, ensuring service availability and stability.
    • Monitored network performance using network monitoring tools, event analysis, and proactive alerting.
    • Troubleshot and resolved network and telecom issues, performing diagnostics, documentation, and remediation related to connectivity.
  • Colombian Navy
    Navy Engineering Officer
    Colombian Navy
    Jan 2017 - Jan 2020 (3 years 1 month)
    • Executed technical maintenance on Coast Guard vessels and warships, completing 100% of preventive plans and reducing systemic failures.
    • Managed critical operations under extreme pressure, maintaining system availability in high-risk missions with zero major incidents.
Education verified_user 0% verified
  • U
    The Data Science Course
    Udemy, 365 Careers
    Jan 2023
  • T
    Project Scheduling & Budgeting
    Tecnológico de Monterrey UC Irvine
    Jan 2020
  • E
    Navy Officer Training
    Escuela Naval Almirante Padilla
    Jan 2016 - Jan 2017 (1 year 1 month)
  • Universidad del Norte
    BSc in Electronic Engineering
    Universidad del Norte
    Jan 2009 - Jan 2014 (5 years 1 month)