Jorgette Tamayo-Aliniabon

EXECUTIVE ASSISTANT

Freedom Property Investors

Nov 2022 - Mar 2025 (2 years 5 months)

Delivered vital support across essential administrative/executive functions as : • Managed data entry into the CRM system, ensuring precision and reliability. ◦ Handled email correspondence and managed Inbox with professionalism and clarity. • Proactively addressed inquiries via calls, emails, and texts, providing outstanding service to our Australian clients. • Collaborated effectively to solicitors, brokers, accountants for SMSF set-up, clients, to the internal and external colleagues to build a strong professional relationship. • Ensured strict adherence to the company's established procedures and system thus optimizing workflow efficiency. • Conducted regular calendar checks for upcoming sessions, guaranteeing preparedness. • Cr

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EXECUTIVE ASSISTANT / TEAM LEAD

Western Cash Offer LLC_|

Oct 2020 - Oct 2022 (2 years 1 month)

Responsibilities encompassed a wide range of tasks including : • Served as the primary point of contact to the CEO for overseeing the family-owned business operations. • Driven team performance through strategic management. ◦ Conducted cold calls to generate leads across the US. • Performed accurate data entry with attention to detail. • Administered the CRM system for efficiency. . Facilitated the recruitment process for new applicants to build a strong team. • Delivered reports on the team's progress. • Implemented standard operating procedures to enhance performance. • Monitored key performance indicators (KPIs) to ensure quality control. • Handled various other administrative tasks as directed.

ADMINISTRATIVE ASSISTANT

Commission on Human Rights

Nov 2017 - Aug 2018 (10 months)

• Organized and promoted community engagement initiatives to raise awareness of human rights through training sessions and seminars. • Developed post-event reports for documentation purposes. • Prepared meeting agenda letters. . Drafted policy reports to support the mission of the commission.

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SENIOR BUSINESS PROCESS ASSOCIATE

TATA Consultancy Services, Inc.

Oct 2013 - May 2016 (2 years 8 months)

• Managed customer service operations for both inbound and outbound calls. • Expertly resolved utility billing disputes and charges to ensure customer satisfaction. • Addressed technical issues related to utilities for our primary clientele-homeowners in Australia. • Maintained the client database with meticulous attention to detail. • Updated data within a CRM system, ensuring the highest level of accuracy. • Consistently established performance standards and complied with company policies to achieve quality outcomes. • Offered upselling opportunities to enhance customer satisfaction and drive revenue growth.

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SENIOR COLLECTIONS SPECIALIST

Iqor Philippines, Inc.

Sep 2007 - Jul 2013 (5 years 11 months)

• Collected payments and provided financial solutions for customers with past due private label credit card accounts across the U.S. • Expertly offered settlement and payment arrangements for accounts at risk of charging off. • Ensured customers adhered to their payment arrangements to bring their accounts up to date. • Followed company payment arrangement policies to maintain compliance with federal laws. • Maintained accurate database management for compliance purposes. • Consistently achieved targets and key metrics that contributed to the company's revenue growth.

CUSTOMER SERVICE REP/RETENTION ASSOCIATE

Sutherland Global Services

Sep 2004 - Sep 2007 (3 years 1 month)

• Provided excellent customer service, technical support and after-sales assistance for dial-up customers. • Effectively retained clients considering a switch to high-speed DSL by showcasing the benefits of their current plans and offering additional services. • Utilized up-selling strategies.

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CUSTOMER SERVICE REPRESENTATIVE/TELEMARKETER

CyberCity Teleservices

Feb 2003 - Jul 2004 (1 year 6 months)

• Delivered exceptional customer service and telemarketing through inbound calls. • Effectively assisted customers eager to purchase products showcased in popular infomercials across the US. ◦ Employed persuasive techniques to purchase products and services. • Successfully offered complementary products, enhancing their shopping experience through strategic up-selling.

Jorgette Tamayo-Aliniabon

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Jorgette Tamayo-Aliniabon

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