Jorge Ruiz

N

Head of Commercial

Neural Spark SAS

Nov 2024 - Current (1 year 8 months)

- Led sales and positioning strategy, generating 1000% revenue growth in the first year. - Designed innovative proposals that attracted new corporate clients. - Maintained a strong focus on customer service by staying involved with clients throughout the entire process, ensuring proper follow-up, support, and guidance after closing deals. This commitment to understanding and addressing client needs not only helped resolve issues but also reinforced a sense of responsibility for their overall experience, ultimately contributing to long-term client satisfaction and loyalty. - Leveraged video calls to onboard clients to our SaaS platform, guiding them through the features and ensuring they effectively utilized our automation services. - In

B

Key Account Manager

Blind Creator INC

Apr 2023 - Nov 2024 (1 year 8 months)

- Led influencer marketing campaigns with budgets up to USD $150,000, achieving up to 400% ROI. - Acted as Customer Success Manager and the main liaison with premium clients during the entire customer journey, securing upselling and a 95% contract renewal rate. - Coordinated full-cycle campaigns for clients, utilizing Monday.com for task assignments, deadline tracking, and deliverable management across creative, tech, and influencer teams. - Served as the primary point of contact for customer service, managing follow-ups, performance feedback, and post-campaign support for premium clients. - Utilized HubSpot as our CRM to manage pipelines, track negotiations, and update client statuses effectively. - Engaged with internal tech and oper

Admissions Advisor Americas

Shorelight

Jan 2023 - Apr 2023 (4 months)

Optimized admissions and enrollment processes for international universities, reducing management times.

B

Booker

Feb 2021 - Sep 2021 (8 months)

Negotiated key contracts and planned project logistics, significantly increasing model visibility in international markets. Utilized video calls as a primary communication channel to manage client relationships, effectively negotiating terms and aligning expectations with talents and brands located in various cities and countries. This approach not only facilitated ongoing communication but also helped build trust and advance deals in a competitive landscape. Additionally, leveraged Microsoft 365 tools, including Excel, PowerPoint, and Word, to organize schedules, prepare proposals, and manage all contractual documentation, ensuring that operations and agreements remained well-structured and efficient.

U

Financial Structurer and Evaluator

Unidad Nacional de Protección (UNP)

Jan 2016 - Dec 2016 (1 year)

Structured and evaluated public bidding processes exceeding over $1,000 million cop , optimizing award criteria and costs.

4

Junior Professional – Points of Sale

472

Jun 2012 - Feb 2013 (9 months)

Coordinated operations of 50+ retail points, improving service standards and operational efficiency.

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