Jorge Regalado Guerra

Jorge Regalado Guerra

About

Detail

Customer Support Team Lead at Salesloft
Playa del Carmen, Quintana Roo, Mexico
Contact Jorge regarding: 
work
Full-time jobs
Starting at USD40k/year

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • Salesloft
    Customer Support Team Lead
    Salesloft
    Jun 2022 - Current (4 years 4 months)
    Provide feedback and tools to agents to troubleshoot cases. Recommended different ways to troubleshoot (Implemented testing accounts). Collaborate with various departments to ensure smooth team communication during critical incidents or urgent customer requests. Supervise day-to-day operations of the client support team ensuring that all tasks were completed accurately and efficiently. Investigate and report bugs to the engineering team creating JIRAS and provide technical assistance to clients in troubleshooting and resolvingsoftware issues. Developed and implemented procedures for troubleshooting complex issues. Trained new team members on best practices for customer support to resolve escalated customer inquiries promptly. Implemented st
  • Salesloft
    Customer Support Agent
    Salesloft
    May 2021 - Jun 2022 (1 year 2 months)
    Provide primary customer support via email and Zoom calls. Assist customers with software troubleshooting. Recommended different features from our system. Educate customers on how to use our products. Investigate and report bugs to the engineering team creating JIRAS.
  • T
    Customer Service Representative
    Testnegative.com
    Nov 2018 - Mar 2021 (2 years 5 months)
    Provide primary customer support in a fast-paced environment. Assist customers with setting orders. Recommended different products to customers, thoroughly explaining details Educate customers on how to use our products. Cultivate customer loyalty to promote repeat customers.
Education verified_user 0% verified
  • S
    Salesloft Admin Cert
    Oct 2022 - Current (4 years)