Jorge Panneflek

Highly skilled IT Help Desk Professional with a proven track record of delivering exceptional service desk support to external customers and users. Proficient in responding to diverse technical inquiries via telephone calls, voicemail, web submissions, emails, and chat, ensuring prompt resolution and customer satisfaction. Adept at documenting troubleshooting steps, escalating complex issues, and maintaining accurate records in ticketing systems. Possesses strong technical acumen in PC troubleshooting, network configurations, network troubleshooting, account lockouts, password resets, and MS Active Directory management. Known for excellent communication skills, customer service orientation, and problem-solving abilities.