Global IT Operations Center Manager
Brinks Latin America
Mar 2015 - Dec 2020 (5 years 10 months)
Accountable for maintaining key business applications and systems, mainly for our global data centers and customers all over the globe. Monitor and alert about changes in our infrastructure that could potentially impact our applications. Troubleshoot and solve issues with network/server infrastructure worldwide. Be a 2nd level for the team in the technical aspects. Keep KPI for infrastructure availability in line with business expectations. Build reports for those KPI to deliver to upper management. Serve as vital resource for other IT departments, overseeing daily support operations and providing assistance on complex trouble tickets.