Jorge Barboza Bolaños
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Jorge Barboza Bolaños

About

Detail

Executive Assistant
Costa Rica

Contact Jorge regarding: 

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Full-time jobs
Starting at USD8/hour
Flexible work
Starting at USD8/hour
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Internships
Starting at USD8/hour

Timeline

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Job

Résumé

Jobs verified_user 0% verified
  • A
    Account Manager
    Amazon - Transparency
    Jul 2023 - Current (2 years)
    • Sign prospects and renewals with existing brands for the Transparency program in Amazon. • Built and implemented SOP Playbook for Registration and Onboarding processes. • Achieve in-year and out-of-year expansion via customer satisfaction and proactive outreach. • Manage a Book of Business with over 100 brands ranging between 0-50K TTM Units, utilizing Loom to create recorded walkthroughs and guides that enhance customer understanding and engagement. Additionally, employed copywriting skills to craft compelling emails during the prospecting and closing phases, ensuring effective communication and higher conversion rates.
  • Shyft
    Customer Success Manager
    Shyft
    Jan 2023 - Jul 2023 (7 months)
    • Handling a 25+ customer portfolio with a $800K CLV, supporting a complete sales life-cycle. • Worked with Customer Service and Product Development departments to enhance overall customer experience. • Helped to increase customer renewal rates by adding value to our solution proposals in the way of training, client advocacy within the company, and best practices. • Recognize and capitalize on up-selling opportunities, utilizing copywriting skills to craft effective email and SMS communications to prospects, leads, and opportunities. Additionally, employed Loom to create engaging walkthroughs during the onboarding process, ensuring a smooth transition for new clients and enhancing their overall experience.
  • C
    Building Launch Manager
    Comprehensive Rehab Consultants Remote
    Jun 2021 - Dec 2022 (1 year 7 months)
    • Implemented standardized process for launching clinician services on Senior Nursing Facilities across the United States. • First Point-of-Contact for new client locations, as well as corporate contacts inquiring about expansion, results, or general operating procedures. • Worked independently with very little guidance to create a seamless onboarding experience, while also understanding the importance of not making assumptions on critical topics. • Tracked and logged stages and procedures for each launch in a detailed manner in a newly set-up CRM, managing up to 20 simultaneous new client launches per week. • Utilized Loom to create instructional guides on the usage of software and hardware provided to clinicians, enhancing their o
  • McKinsey & Company
    Executive Assistant
    McKinsey & Company
    Sep 2019 - Jun 2021 (1 year 10 months)
    • Work with a diverse group of colleagues who each provide support for up to 12 consultants and managers from multiple regions. • First point of contact between clients and colleagues, building client relations through the timely delivery of results. • Covering needs ranging from travel, meeting, event planning, time-sheet, expenses and other requests deemed necessary by our executives. • Becoming an expert in new tools, software and processes for new customers. Lead customer briefings and updates and documenting client requests and preferences, and communicate them clearly to all stakeholders. • Utilized cold calling skills to reach out to potential clients and service providers, placing at least 50 calls per day to expand our
  • BCD Travel
    Credit Card Reconciliation Specialist
    BCD Travel
    Jun 2019 - Dec 2019 (7 months)
    • Reviewing, correcting, formatting, and submitting billing expense reports for BCD Travel's Premium clients for their B2B4E solutions. • First point of contact with the client's representatives, expert on their specific travel policies and solutions, ready to provide guidance, onboarding demos, as well as further training sessions for specific needs. • Providing insight to client teams on areas of improvement for their travel policy, based on monthly reports and feedback from travelers, to achieve balance between expenses and effectiveness. Additionally, I leveraged my understanding of inbound and outbound sales processes to enhance communication with clients regarding outstanding balances, ensuring a smoother reconciliation process an
  • E
    Loan Submissions
    EMPIRE SHARED SERVICES
    Jul 2018 - Jun 2019 (1 year)
    • Filing, validating, and organizing documentation submitted by Merchants. • Review multiple screening processes, such as reviewing bank activity, as well as merchant statements for debit/credit card sales to detect any possible anomalies or fraudulent documentation. • Initial point of contact with business owners, offering short term business funding.
  • Carlson Wagonlit Travel
    Team Leader
    Carlson Wagonlit Travel
    Dec 2015 - May 2018 (2 years 6 months)
    • Supervisor for a team of highly adaptive counselors providing B2B4E services in the corporate travel industry. • In charge of working escalation cases, monitoring queues, providing feedback, coaching, and refresher training. Performing other duties as assigned such as side by side, live coaching, QA scans. • Identifying areas of improvement alongside agents and providing performance improvement plans as necessary, continuing to monitor progress and results. • Strong networking with the US-based team to ensure best practices, new policies, and standards are applied equally on both sites.
  • Carlson Wagonlit Travel
    Travel Counselor
    Carlson Wagonlit Travel
    Feb 2015 - Dec 2015 (11 months)
    • Agent specialized in three GDS (Global Distribution Systems) assisting professionals working for over 5,000 companies. • Handling interactions from travelers, VIP travelers, Travel Arrangers and Travel Managers. • Utilizing preferred vendors and tools to maximize proft, and ensure compliance with each clients' travel policy. Trusted by the Leadership team to provide foor support and guidance to New Hires on their daily tasks, assigned with one-on-one coaching support to teammates in need.
  • T
    Trainer
    Teleperformance
    Feb 2014 - Feb 2015 (1 year 1 month)
    • Certifed Trainer for Priceline.com, delivering both New Hire and Up Training. Specialized in Worldspan, Sabre, and Apollo GDS training. • Following existing SOP and assisting management in the implementation of new SOPs for new content or products. Creating and updating training material constantly. • SME in different product tier policies.
  • Sykes
    Technical Support
    Sykes
    Jan 2013 - Feb 2014 (1 year 2 months)
    • Provided outstanding technical support to clients on mobile and PC platforms on set-up and installation of basic offce applications and hardware. • Guided through step-by-step processes both over the phone and through remote monitoring applications. • Ensured that more tech-savvy clients had access to the appropriate resources to fnd their answers and reduce waiting times for their desired results.