Jorge Lemos

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Customer Success Specialist

Mesh AI

Dec 2022 - Current (2 years 10 months)

- Sustaining business growth and profitability by maximizing value for existing and new customers - Account management, maintaining successful relationships with existing customers for the long term - Holding product demonstrations for customers

Account Executive

SmartHop

Oct 2021 - Oct 2022 (1 year 1 month)

• Contact leads such as small and medium sized business owners to transition them to paying customers • Account management, maintaining successful relationships with new and existing customers for long term growth. • Cross sell and upsell into the different programs of the company • Manage legal and financial documentation to onboard new clients

Junior Sales Executive

SmartHop

Oct 2021 - Sep 2022 (1 year)

- Contact potential and interested leads such as owner-operators and carriers in the logistics industry to transition them to paying customers - Account management, maintaining successful relationships with existing customers for the long term - Manage legal and financial documentation to onboard new clients - Cross-sell into the different programs of the company

Leader of Business Development

Atlanticsoft

Apr 2021 - Oct 2021 (7 months)

- Contact potential clients looking to establish software development teams to establish rapport and close deals - Planning and overseeing new Marketing initiatives to attract new customers - Finding and developing new markets. - Creating quotes and proposals for new and existing clients - Training the area Team Members and helping them develop their skills

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Business Development Manager

Better Way Dev previously Atlantic Nearshore

Apr 2021 - Oct 2021 (7 months)

• Contact potential clients looking to establish software development teams offshore, to qualify and close deals • Planning and overseeing new Marketing initiatives to attract new customers • Finding and developing new markets. • Creating quotes and proposals for new and existing clients to cross-sell into the different branches of the company • Training the area Team Members and helping them develop professionally

Manager on Duty

National Capital Security

Aug 2020 - Apr 2021 (9 months)

- Increased customer satisfaction through expectations alignment - Established a more efficient recruitment process to match new employees with jobs fitting their abilities and experience - Managed the relationship with subcontractors of the organization - Negotiation of pay rates for subcontractors and employees - Maintaining operation quality standards of the company - Risk prevention to minimize utility loss in the operation

Account Manager

National Capital Security

Aug 2020 - Aug 2022 (2 years 1 month)

• Managed the relationship with subcontractors of the organization and new accounts. • Deal closer for new businesses and implementation of new programs for existing customers • Negotiation of pay rates for subcontractors and employees • Maintaining operation quality standards of the company to nurture existing accounts • Risk prevention to minimize utility loss in the operation

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Customer Success Specialist

Trust Security Services (Washington DC)

Sep 2018 - Apr 2021 (2 years 8 months)

• Provide multi-level operational support for current customers, new leads and contractors ensuring efficiency within the operation • Clarify requirements and expectations from the involved parties according to their specific needs • Provide back-up support as needed to other department team members to ensure customer satisfaction according to the company standards.

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Logistic Coordinator

Lean Staffing Solutions

Sep 2018 - Apr 2021 (2 years 8 months)

- Provide multi-level operational support for stakeholders ensuring efficiency - Clarify requirements and expectations from the involved parties according to their specific needs - Provide back-up support as needed to other department team members to ensure customer satisfaction according to the company standards

Independent Consulting

Rent City Property Management

Nov 2017 - Mar 2018 (5 months)

- Establishment of operational processes to improve efficiency in the organization - Creation of document templates in accordance with statal regulations - Data entry of potential customers to create a lead database

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International Relations and Cooperation Team Member

AIESEC

Jul 2016 - Jan 2017 (7 months)

- Managed the relationship with partners of Central American countries - Established new relations with different suppliers to achieve quarterly quotas

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Start-Up Sales Coordinator

AIESEC

Jan 2015 - Dec 2015 (1 year)

- Development of new business with +15 startups - Creation of an operational protocol to approach new customers and LEADS to convert them into effective sales - Implemented business-to-business sales strategies to help push new operations. - Established manual of functions for new product development - Helped with the professional development of new members within the organization

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Operations Assistant (Volunteer)

AIESEC

Nov 2014 - Jan 2015 (3 months)

- Developed strategies for fundraising for the orphanage - Supervised strategies to support the Program completion, correct development, and disposition of raised funds for families and children

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Customer Success Manager

Mesh AI

• Sustaining business growth and profitability by maximizing value for existing and new customers • Account management, maintaining successful relationships with over 20 existing accounts each with 50-100 people involved to ensure long term growth and profitability. • Holding product demonstrations and trainings for current and potential customers to upsell and cross sell. • Supervised a team of 4 Customer Success Specialists to achieve customer retention and growth potential of the accounts.

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Jorge Lemos