J

Jorge Ivan Nufio Chur

About

Detail

Bilingual Advanced Technical Support Specialist | Project Management Professional | Certified Scrum Master
Guatemala, Guatemala
Contact Jorge regarding: 
work
Full-time jobs
Starting at USD1.5k/month

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 25% verified
  • Genpact
    Technical Support Analyst
    Genpact
    Feb 2024 - Current (2 years 9 months)
    Served as a Chat Agent for 1 year, providing advanced technical support for dealership IT environments through real-time messaging platforms.
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    Manage Level 2/3 technical escalations while maintaining multiple simultaneous chat sessions.
    •
    Perform server maintenance and Active Directory administration (user management, permissions).
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    Troubleshoot Windows OS issues (DLL errors, SFC, DISM) and .NET-based applications.
  • Allied Global
    Allied Global (Second Period) Sales Representative May 2022 – August 2023
    Allied Global
    May 2022 - Aug 2023 (1 year 4 months)
    Deliver Level 2/3 diagnostic support to dealership IT teams on CDK Drive DMS platform. Perform root cause analysis on OS failures, .NET errors, and infrastructure issues; guide on-site technicians through solutions. Monitor server health and resolve performance bottlenecks, achieving top CSAT scores and handling 200+ cases monthly within SLAs.
  • Allied Global
    Allied Global (First Period) Customer Service & Technical Support Representative | verified_user Verified experience
    Allied Global
    Jan 2013 - Oct 2020 (7 years 10 months)
    Managed high-volume sales and escalations; exceeded targets and mentored new agents as subject matter expert.
  • E
    Seasonal & Early Career Roles
    Everise, Telus International, Herramientas Poderosas
    Jan 2005 - Jan 2022 (17 years 1 month)
    Provided bilingual customer/technical support and developed custom software solutions in Visual Basic.
Education verified_user 0% verified
  • i
    Master in Project Management
    iClick International Business School
    Jan 2023 - Dec 2025 (3 years)
    Specialization in Risk Management and Decision Making. Magna Cum Laude.
  • i
    Bachelor of Business Administration
    iClick International Business School
    Jan 2021 - Dec 2025 (5 years)
  • C
    Certified Scrum Master
    Dec 2025 - Current (11 months)