Jorge Hernández

IT SUPPORT ANALYST

Opticall BPO

Apr 2022 - Current (3 years 2 months)

+ SW CISCO Administration(NIC/US) + SW UBIQUITI Administration(US) + UNIFI CONTROLLER Administration (NIC/US) + Fortigate Administration (NIC/US) + FortiAp/UBIQUITI Administration (NIC/US) + Telephone Exchange Administration (NIC) + GrandStream IP Phones Administration (NIC) + AD Administration (NIC/US) + G-SUITE Administration (NIC/US) + USA stores support (Windows/Chromebox/Android)

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NETWORK ADMIN

Banco de Finanzas (BDF)

Aug 2021 - Apr 2022 (9 months)

+ LAN, WAN and WIFI network management + Checkpoint Management + Cisco Routing and Switching + Meraki Console Management + Elastix Server Management + FortiMail Administration + ALCATEL PBX Management

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TECHNICAL SUPPORT AND INFRASTRUCTURE MANAGER

INVERCASA PUESTO DE BOLSA (Stock Market)

Sep 2020 - Jun 2021 (10 months)

+ Infrastructure: • VMware Virtual Infrastructure Management • WS 2019 Server Management (AD, DHCP, DNS, GPO, RDS, SITES) • Centos Servers Management • Implementation and management OSTicket in linux servers • Management of Physical SRVs and NAS • O365 Management • SNIPE-IT asset management software • Central DC and Contingency Site + Networking: • LAN and WIFI network management • Cacti Monitoring Platform Management • Fortinet Management • Cisco Swtiches Management • AP's and Ubiquiti Console Management • Implementation and Administration of IPAM manager + Security: • User training on IT security issues • Endpoint and Console ESET management, applying DLP and WEB controls, for home office users, and E-mail monitoring • De

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NETWORK ADMINISTRATOR

Mar 2017 - Nov 2019 (2 years 9 months)

+ HA Cluster Fortigate management + IPS McAffe administration + Cisco L3 and L2 switch management • Sw Core: static and Dynamic routing (OSPF) • VTP • ACL + Backups execution verification + Security software management: DLP • ESET • McAffe + Monitoring Software: Solarwind, PRTG, CACTI + LAN and WIFI Network Mangement: Central Building and CEDIS. + Managing FORTIAP, UBIQUITI (offices) and ALVARION (warehouses) + Zebra Controller Management (Wifi Controller) for connection of handhelds equipment in CEDIS WAREHOUSE + VMware Monitoring + Elastix Server Management (GRANDSTREAM Clients Units) + FortiMail Administration

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TECHNICAL SUPPORT LEVEL 3

Nov 2014 - Mar 2017 (2 years 5 months)

+ Expert-level troubleshooting and advanced analysis + AD Administration + Mail account management in Exchange 2010/2013 consoles + Fortinet Monitoring + In charge of managing untangle server (Public WIFI for providers) + In charge of monthly reports for printing leasing + VMware monitoring

Jorge Hernández

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Jorge's behavioral traits
Jorge's likely patterns of behavior, thought, values, and emotion. Based on the HEXACO model, OCP instrument, and Torre’s own research.