Jorge Augusto Borbon Romero

Jorge Augusto Borbon Romero

About

Detail

It Helpdesk
Bogotá, Bogota, Colombia
Contact Jorge regarding: 
work
Full-time jobs
Starting at COP3M/month ~USD943/month

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • Contact Point 360
    It Helpdesk
    Contact Point 360
    Jan 2023 - Current (3 years 10 months)
    -Diagnose and resolve hardware, software, and
    network-related problems for call center agents,
    utilizing remote assistance tools and ensuring swift
    issue resolution.
    -Managed and maintained the IT ticketing system,
    ensuring timely resolution of support requests.
    -Assisted in the installation, configuration, and
    maintenance of computer systems, peripherals, and
    software applications.
    -Collaborated with IT teams to implement system
    upgrades and deploy new technologies.
    -Administered user accounts, groups, and
    permissions, enforcing security policies and access
    controls on Active Directory
  • P
    IT HelpDesk
    Point 360
    Jan 2023 - Current (3 years 10 months)
    -Diagnose and resolve hardware, software, and network-related problems for call center agents, utilizing remote assistance tools and ensuring swift issue resolution. -Managed and maintained the IT ticketing system, ensuring timely resolution of support requests. -Assisted in the installation, configuration, and maintenance of computer systems, peripherals, and software applications. -Collaborated with IT teams to implement system upgrades and deploy newtechnologies. -Administered user accounts, groups, and permissions, enforcing security policies and access controls on Active Directory
  • Anditel Colombia
    Help desk
    Anditel Colombia
    Aug 2022 - Jan 2023 (6 months)
    First level support to end users with connectivity issues
    -Ticket management
    -Configuration of equipment
    -Fulfill the objectives and commitments of the Help Desk.
    -Process documentation and knowledge base
    -Incoming calls

    Second level customer and user support
    -Configuration of equipment, support with the technical staff.
    -Reactive monitoring and follow-up of network incidents
    -Escalation of network events to project service providers, according to project needs.
    -Management of reports submitted to MinTic.
    -Network monitoring
  • Anditel S.A.S
    Service desk technician
    Anditel S.A.S
    Jul 2022 - Jan 2023 (7 months)
    First-level support to end users with connectivity issues -Ticket management Second-level support -Configuration of equipment, and support with the technical staff. -Reactive monitoring and follow-up of network incidents -Escalation of network events to project service providers, according to project needs
  • ContactPoint
    Intern
    ContactPoint
    Dec 2021 - Jun 2022 (7 months)
    Preventive and corrective maintenance of computer equipment
    computer equipment readiness
    inventory of equipment
  • I
    Intern IT
    Dec 2021 - Jun 2023 (1 year 7 months)
    -Inventory of equipment -Preventive and corrective maintenance of computer equipment -Equipment preparation according to campaign requirements
Education verified_user 0% verified
  • Politécnico Grancolombiano
    System engineering
    Politécnico Grancolombiano
    Aug 2023 - Current (3 years 3 months)
  • P
    System engineering
    POLITÉCNICOGRANCOLOMBIANO
    Aug 2023 - Current (3 years 3 months)
  • M
    Maintenance of computer equipment SENA
    Apr 2021 - Jun 2022 (1 year 3 months)
  • Sena
    Maintenance of computer equipment
    Sena
    Apr 2021 - Jun 2022 (1 year 3 months)
  • L
    Linux foundation certified system administrator (LFCS) Certified Kubernetes administrator (CKA)