Jorge Andrés Solano Cortés
About
Detail
Bilingual Virtual Assistant - Admin Support
Santander Department, Colombia
Contact Jorge regarding:
Flexible work
Starting at
USD7/hour
Résumé
Jobs
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Customer Support Agent (BPO)Confidential companyJan 2024 - Current (2 years 10 months)• Provided bilingual customer support via chat, email, and phone, ensuring a high level of customer satisfaction.
• Utilized Slack and CF1 to manage service tickets and facilitate effective communication with teams.
• Assisted with scheduling, documentation, and task coordination, enhancing operational efficiency.
• Employed email communication not only for client interactions but also to disseminate important information, demonstrating adaptability in using various communication channels.
• Although affiliate marketing and email marketing were identified as non-relevant skills, the use of email in client communication highlights the importance of effective messaging in customer support roles. Additionally,- Assistant Manager - SalesNorwegian Cruise LineJan 2022 - Jan 2024 (2 years 1 month)• Managed administrative tasks, scheduling, and Outlook-based communications to ensure smooth operations within the sales team.
• Coordinated meetings and supported follow-up actions for management, enhancing team productivity and accountability.
• Delivered remote and onboard customer service to international clients, fostering strong relationships and ensuring client satisfaction. Additionally, utilized Google Sheets to streamline data management and reporting processes, which contributed to a more efficient workflow in daily operations. Furthermore, applied strong confidentiality practices in handling sensitive information and effectively troubleshot issues as they arose, demonstrating leadership and problem-solving capabil - Senior PhotographerNorwegian Cruise LineJan 2021 - Jan 2022 (1 year 1 month)• Provided in-person customer service in multicultural environments, ensuring a welcoming and inclusive experience for all clients.
• Supported onboard visual content sales through high-quality interactions, enhancing customer engagement and satisfaction.
• Additionally, utilized CRM (Customer Relationship Management) tools to capture potential clients onboard, streamlining the process of tracking customer interactions and improving sales strategies.
• Maintained a high level of confidentiality, fostering trust with clients, particularly couples, who relied on my discretion and professionalism during their special moments. - IDigital Support Assistant / AudiovisualImagen GroupJul 2020 - Jan 2021 (7 months)• Created and scheduled content for social media platforms, ensuring timely and engaging posts that resonate with the target audience.
• Assisted in managing online communities and reporting engagement data to track performance and inform future strategies. Additionally, I utilized customer service skills by interacting with clients to organize marketing strategies, fostering a collaborative environment that enhanced overall project effectiveness. Furthermore, I employed executive assistance skills to streamline project workflows, utilized Google Workspace for efficient document management, and maintained accurate records through typing and Google Sheets, ensuring that all project-related information was organized and accessible. I a - MTV and Social Media ProducerMayor's Office of FloridablancaJan 2017 - Jan 2019 (2 years 1 month)• Managed content calendars and public communications, ensuring timely and engaging delivery of information to audiences. Additionally, maintained strong interactions with participants in the TV show, which enhanced the overall production quality and helped in identifying compelling characters for storytelling. Furthermore, upheld confidentiality throughout all processes in this role, ensuring that sensitive information was protected and fostering trust among participants and stakeholders.
Education
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- Management TrainingNorwegian Cruise LineSep 2023 - Oct 2023 (2 months)
- ABachelor's in Audiovisual ProductionAutonomous University of Bucaramanga (UNAB)Jan 2009 - Jan 2015 (6 years 1 month)