JORGEANDRESCASTIBLANCOACOSTA

CUSTOMER SERVICE, Sales Agent

Sitel

Jun 2020 - Jan 2021 (8 months)

Advising VIP and Preferred customers of the online super store Best Buy for U.S. users. Technical support and cross-selling, assistance in repairs and dispatch oftechnicians. BEST BUY / Online Shopping Customer services for VIP and Preferred customers of the mega online shopping platform called BEST Buy, one of the most important in the U.S. and with the largest number of users and volume of purchases in this country. My functions were to advise new and old customers how to navigate through the site, make purchases, technical support and product warranties of the platform, sending technicians home for the repair of appliances already purchased and help with online payments, complaints and claims that arise.

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Project manager, editor, local guide, photographer, painter, artist, workshop and trainer.

Graffity Tour Bogota - Chapinero ECO-Cultural - ART Gallery

Jan 2020 - May 2020 (5 months)

This experience roots being by a creation of events related whit goverment resources and money of mayor Office in Bogotá. We create all the logístic and security process to develop on site the activities. Tourist guide for different foundations and organizations in bogota dedicated to tourism. Everything related to the execution of social projects, care of water sources, transformation of solid waste, recycling, workshop leader for adults, youth and children of native ecosystems, use of technological tools for employment generation, muralist, graffiti artist, musician and project manager before NGOs or governmental organizations.

L

Articulation and District Management

LA NOCHE SIN MIEDO

Jan 2020 - Current (6 years 4 months)

S

Artistic and Cultural Manager, Photographer, Project Director.

SUBArte Movimiento (Own Collective)

Sep 2019 - Nov 2019 (3 months)

Duties: Translator and production and security assistant for the Cirque du Soleil crew. Translator of orders and directives from the Cirque du Soleil CREW in Colombia. Coordinator of logistics and security of national or Spanish-speaking companies that are in the provision of services for the company Cirque Du Soleil, coordination and access control of the different brands that operate and pay rent within the SITE facilities for the Cirque du Soleil. Access control, verification of entrances and exits of both personnel and loading operations on assembly and disassembly dates. Control of technical aspects within the SITE, management of public order situations within the facility, brokerage of the correct operation of equipment such as power

C

BILINGUAL PRODUCTION AND SECURITY ASSISTANT

CIRQUE DU SOLEIL AMALUNA

Sep 2018 - Dec 2018 (4 months)

Functions: Translator and production and security assistant for the Cirque du Soleil crew. Translator of orders and directives from the Cirque du Soleil CREW in Colombia. Coordinator of logistics and security of national or Spanish-speaking companies that are in the provision of services for the company Cirque Du Soleil, coordination and access control of the different brands that operate and pay rent within the facilities of the SITE for the Cirque du Soleil. Access control, verification of entrances and exits of both personnel and loading operations on assembly and disassembly dates. Control of technical aspects within the SITE, management of public order situations within the facility, brokerage of the correct operation of equipment such

C

PRODUCTION AND SECURITY ASSISTANT (BILINGUAL)

CIRQUE DU SOLEIL SODA STEREO MAN ON THE WATER

Sep 2017 - Dec 2017 (4 months)

Functions: Translator and production and security assistant for the Cirque du Soleil crew. Translator of orders and directives from the Cirque du Soleil CREW in Colombia. Coordinator of logistics and security of national or Spanish-speaking companies that are in the provision of services for the company Cirque Du Soleil, coordination and access control of the different brands that operate and pay rent within the facilities of the SITE for the Cirque du Soleil. Access control, verification of entrances and exits of both personnel and loading operations on assembly and disassembly dates. Control of technical aspects within the SITE, management of public order situations within the facility, brokerage of the correct operation of equipment such

T

Translator work

Jul 2017

E

BILINGUAL PROMOTER

Event Production 911 Chamber of Commerce of Bogota

Jan 2017 - Jan 2018 (1 year 1 month)

(Angel) Be with several artists participating in BAM and accompany them within the city as a translator and companion, guide through the city and advisor of cultural, gastro nomic, music and art spaces. ANGEL ( Accompanying BAM artists) Host work at the facilities of the chamber of commerce in Gimnasio Moderno. of cultural events, music, restaurants, artistic and others that the artist invited by the festival.

B

II LEVEL ANALYST / SUPERVISOR PHYSICAL POINT ETB

BEAT MARCAS VITALES- CONTACT CENTER AMERICAS - ETB

Jan 2015 - Oct 2017 (2 years 10 months)

Functions: Analyst II level, second in charge of experience center and CAP for the client ETB. Technical support on floor, Mobile support level 0-1 software and mobile applications, trainer to new personnel, support on floor of cmr applications and support to customer service personnel. ETB physical store supervisor, store host, technology expert and diagnostics level 0-1 of mobile devices. Creator of strategies to alleviate waiting times of complaining users, support and support of CMR applications for the personnel that attends to the public. Validator of requests and complaints of mobile devices, trainer and trainer of new staff both customer service and retail or direct sales staff. Trainer of new developments and new processes to store

T

Loyalty Sales Executive

TELEPERFORMANCE AT&T Mobile ( Bilingual )

Jul 2013 - Jul 2014 (1 year 1 month)

Reception and issuance of calls to users belonging to an American telecommunications company, preventing them from leaving the company through commercial strategies. Retention - By means of a structure, commercial and strategic parameters of the company, an advisory service and study of needs is carried out to ensure the users the full satisfaction of both their services and their economic well-being. Additional remuneration for user retention.

M

Official Photographer - Logistic Coordinator - Cultural Manager - Arts Pedagogue in schools.

Manuel Colmenares National University.

Continuous recording both video and photography of the different activities developed in the festival. Registration of Installation of Works, Exhibitions, Galleries, Artistic, cultural and visual Presentations

F

Director and creator

Festival AID Humedal Fest

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PROMOTER / Salesman / Photographer

P3 Productions

Promoter and salesperson in Ventura shopping mall in Soacha. Generate the activation of 5 different stands located throughout the mall to provide visitors with a souvenir at a much lower cost and the purchase of any item within the mall. Two seasons each ofthree months only on weekends.

P

Promoter

CUSTOMER SERVICE

Callzilla

Liaise with the client with an emergency and assistance services company. MEDICAL HEALTH ANGEL AGENT Cold approaching customers calling an information line in the U.S. Re-location of customers to Mediacal Health Care's corporate line through commercial strategies and promotions. Collection of sensitive customer data, commercial onboarding, transfers.

JORGEANDRESCASTIBLANCOACOSTA

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