Jordan Alejandro Fajardo Espinoza Chef

Full-cycle Account Executive/Customer Success

LatamCent

May 2025 - Aug 2025 (4 months)

Promoted to Full-Cycle Account Executive at Latamcent for my great performance as an SDR. Managed the whole sales cycle, including prospecting, booking, conducting, and closing demos for new clients. Post-sale, acted as an Account Manager to ensure smooth onboarding, client satisfaction, and long-term retention. Collaborated closely with internal teams to ensure service excellence and client success throughout the customer lifecycle.

Sr. SDR

LatamCent

Sep 2024 - May 2025 (9 months)

Built strong relationships with potential clients through outbound outreach via email, calls, and LinkedIn, conducting discovery calls to understand their needs and ensure a smooth onboarding when closing the deal. Collaborated with cross-functional teams to refine satisfaction strategies, maintained accurate records of interactions, and used client insights to support long-term success and retention goals.

Sr. Business Development Representative

Simera

Jul 2023 - Jul 2024 (1 year 1 month)

Conducted high-volume outbound outreach to businesses across the U.S. and Canada, consistently exceeding sales targets while building strong client relationships. Gained valuable experience in understanding customer needs, communicating product value, and laying the foundation for long-term client engagement and satisfaction.

Team Lead (Full-cycle sales & Customer Success)

simplex group

Jan 2022 - Jul 2023 (1 year 7 months)

Promoted to team lead while ensuring consistent achievement of sales KPIs and customer satisfaction goals. Delivered coaching and performance management to drive team effectiveness, while keeping strong client relationships and making sure of smooth post-sale support. Had a customer-centric mindset focused on sales, onboarding, retention, and long-term value relationships. Collaborated with other departments to improve processes.

New Business Developer & Customer Success

simplex group

Feb 2021 - Jan 2022 (1 year)

Created strong relationships with new clients in the trucking business by selling solutions in DOT compliance, insurance, dispatch, and more. Had to lead the onboarding process, ensuring smooth handoffs with internal teams that supported clients through the first stages of their service. Consistently exceeded targets through different methods and had a customer-centric approach, while creating opportunities for long-term growth and retention.

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Customer Success Associate

ALORICA ‐ San Pedro Sula

Jan 2018 - Jan 2021 (3 years 1 month)

Handled client interactions via inbound calls, email, and other methods, identifying customer needs and delivering great solutions for CenturyLink's internet, landline, and DirecTV service. Consistently met targets through upselling and cross-selling and KPIs, while making sure to keep a high level of customer satisfaction and retention. Built and maintained strong client relationships through clear communication, active listening, and a consultative sales approach. Gained two awards during my time there.

Jordan Alejandro Fajardo Espinoza

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