Jontell Mims

Debt Negotiator

Beyond Finance

Jan 2024 - Current (2 years 8 months)

As a remote debt negotiator I work with creditors to achieve the most afordable and sustainable settlements for my clients delinquent accounts. Work directly with creditors to negotiate and agree to settlement terms that clients can aford. Set up payment arrangements on Salesforce by emailing Excel spreadsheets or calling creditors directly. By analyzing data and using critical thinking, I review clients' current financial status to determine the best settlement deal. Access data daily through Gmail and MS Excel to gather information, negotiate, and send requests for updated information. Work to meet and exceed monthly goals.

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Debt Settlement Specialist

AvanteUSA

Jun 2017 - Sep 2023 (6 years 4 months)

As a Debt Settlement Specialist for Kohl's, I managed daily communications with partner companies via Microsoft Outlook, ensuring efcient and timely responses. I negotiated client accounts directly with debt settlement agencies to secure optimal settlement ofers. I also handled incoming calls from consumers and agencies and initiated outgoing calls to pursue negotiations, utilizing data from MS Excel spreadsheets. I analyzed consumer accounts using WinDebt to settle and document accounts efectively, consistently meeting and exceeding daily goals.

Office Assistant

ROOMS TO GO

Aug 2016 - Mar 2017 (8 months)

Promptly answered incoming customer calls regarding new and existing orders, merchandise, and product inquiries. Assisted customers directly in applying for credit to purchase items. Efciently logged data on spreadsheets during opening shifts and printed new orders each morning. Completed closing duties each night, including counting the till, printing orders and daily sales numbers, and cleaning the ofce.

Sales Associate

Macy's

Jun 2012 - Apr 2016 (3 years 11 months)

Led cosmetic departments at Origins and Clinique. Collaborated directly with Sales and Marketing to promote products through makeovers and facials, exceeding sales goals. Provided excellent customer service. Efciently used the myClient system to log and follow up with returning clients through managed follow-up calls and reminders.

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