Jonnathan Toussaint Orjuela

Jonnathan Toussaint Orjuela

About

Detail

Healthcare Subject Matter Expert | Bilingual Customer service representative | Team leader back up|
Bogota D.C., Colombia
Contact Jonnathan regarding: 
work
Full-time jobs
Starting at USD900/month
Flexible work
Starting at USD7/hour

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 29% verified
  • Asurion
    Bilingual sales representative Trainer apprentice verified_user Verified experience
    Asurion
    Jun 2024 - Jun 2025 (1 year 1 month)
    At&t home tech protection
  • Optum
    Subject matter expert (SME)
    Optum
    Jul 2022 - May 2024 (1 year 11 months)
    As a Subject Matter Expert (SME) at United Health Care, I was responsible for providing in-depth knowledge and guidance on various processes and systems. I utilized CRM tools to access customer accounts, ensuring accurate information was available for effective decision-making. Additionally, I played a key role in training new employees, sharing essential updates with the team, and providing coaching when serving as a team leader backup. My responsibilities also included handling supervisor calls, which further enhanced my ability to support both customers and team members effectively.
  • Sutherland
    Subject matter expert (SME) verified_user Verified experience
    Sutherland
    Nov 2021 - Jul 2022 (9 months)
  • Sutherland
    Bilingual Customer Service Agent
    Sutherland
    Jul 2020 - Jul 2022 (2 years 1 month)
  • Optum
    Bilingual Customer Service Agent
    Optum
    Jul 2020 - Oct 2022 (2 years 4 months)
    Ushealth - United Health Care
  • Conduent
    Bilingual Customer Service Agent
    Conduent
    Jan 2020 - Jun 2020 (6 months)
    First and second level in customer support and part of the resolution group.
  • S
    Professional cyclist
    Strongman Foundation.
    Jan 2015 - Jan 2019 (4 years 1 month)
Education verified_user 0% verified
  • S
    English course
    Smart Institute
    Jan 2017 - Jan 2019 (2 years 1 month)
  • Sena
    Automotive electrical technician
    Sena
    Jan 2011 - Jan 2012 (1 year 1 month)
  • C
    Bachelorship
    Claretiano School
    Jan 2002 - Jan 2009 (7 years 1 month)
  • M
    Microsoft office virtual courses
    May 2014 - Jan 2016 (1 year 9 months)