J
Joni Eleam
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Texas, United States
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- PMedical AssistantPerlman ClinicJan 2024 - Apr 2024 (4 months)• Scheduled patient appointments via phone, ensuring efficient time management and optimal clinic workflow. • Verified patient insurance information during calls, facilitating smooth billing processes and minimizing errors.
Contact Center SpecialistMtek Staffing LLCJan 2020 - Jan 2024 (4 years 1 month)• Scheduled appointments and managed high call volume efficiently while maintaining quality service. • Responded to and resolved routine inquiries, complaints, and concerns through various communication channels, ensuring customer satisfaction. • Identified emergent health situations and coordinated immediate triage to prioritize patient safety. • Collaborated with providers, clinical staff, and departments to address and meet patient needs effectively.- PSurgery SchedulerProvidence HospitalJan 2018 - Jan 2020 (2 years 1 month)• Scheduled surgical procedures and ensured efficient coordination using ORSOS and Microsoft Word. • Managed post-operative data entry and daily surgical charge postings, maintaining accuracy and adherence to established guidelines. • Generated and distributed daily surgical schedules and logs, while compiling bi-monthly statistical reports within specified timelines. • Coordinated with various hospital departments to address special surgical requirements, ensuring smooth operational workflows.