Jonathan Zuñiga

Jonathan Zuñiga

About

Detail

Counters
Heredia Province, Costa Rica
Contact Jonathan regarding: 
work
Full-time jobs

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • FanDuel
    Customer Service real time
    FanDuel
    Jul 2024 - Mar 2025 (9 months)
    Chats and Emails Customer Service. Ability to interpret real-time data, identifies trends, and makes quick decisions to meet service level agreements Betting and wagering in real time Payment Process, Deposit, withdrawals Sales force, Jira knowledge Office and excel knowledge Detection and prevention of fraudulent accounts and suspicious transactions and review of transactional data.
  • U
    Investigación y Analisis de fraude
    Uber COE
    Jan 2017 - Aug 2022 (5 years 8 months)
    • Analyst and fraud investigation. • Analyzed information. • Ability to interpret real-time data, identify trends, and make quick decisions to meet service level agreements. • Sales force, Jira knowledge. • Handled confidential information. • Conducted account searches and monitoring. • Detection and prevention of fraudulent accounts and suspicious transactions and review of transactional data. • Chats, Emails, Customer service. • Additionally, managed back office processes by planning the implementation of new procedures in compliance with legal standards across different countries, creating Jiras to maintain legal documentation, and analyzing and handling private data without direct contact with end users.
  • Copa Airlines
    agente de counter
    Copa Airlines
    Sep 2010 - May 2012 (1 year 9 months)
Education verified_user 0% verified
  • C
    Bachillerato
    Colegio Nocturno la aurora
    Jan 2005 - Nov 2008 (3 years 11 months)
    Bachillerato / Educación Media-Culminado