Jonathan Wright
About
Detail
Montego Bay, St. James Parish, Jamaica
Résumé
Jobs
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- CConciergeConversion International LimitedFeb 2022 - Dec 2025 (3 years 11 months)• Arranged personalized guest experiences, including dining reservations, shore excursions, transportation, and entertainment bookings while maintaining detailed knowledge of local attractions and vendor partnerships. • Responded to high-priority guest requests and complaints with discretion, providing tailored solutions and following up to ensure satisfaction and encourage positive reviews. • Managed VIP guest services and special occasions by coordinating room amenities, gifts, and custom itineraries while anticipating needs to exceed guest expectations.
Education
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Hospitality and Tourism Management CertificateUniversity of West IndiesJan 2025 - Feb 2026 (1 year 2 months)• Hospitality and Tourism Management Certificate City & Guilds (Mathematics)