Jonathan Ruiz

What do I like the most? To collaborate with people from different backgrounds and solve complex issues while creating meaningful relationships. I began my career in Customer Service, moving through different customer facing roles and eventually moving to Product and Engineering teams. I'm currently working at Google within the Cloud Support Team as a Technical Solutions Specialist, where my main responsibility is to support our top customers and ensure their technical issues with Google Cloud Platform are successfully resolved in a timely fashion, meeting aggressive engagement SLAs for the most critical ones (~15min for initial response time). My background in customer experience and support roles helps me understand our customers' needs, and translate those needs to product language when it comes to opening bugs and providing feedback about new and existing features. I am a great searcher, so as long as there's somewhere to search (and sometimes even if there's not) I'll do everything in my power to find an answer to whatever question needs it. I can speak clearly and thoughtfully, keeping things simple but effective. I'm not afraid to ask questions other people don't like to ask or to speak in public and talk to strangers. I believe it's okay to make mistakes, as long as you learn from them. I recently developed an interest in coding, programming and data science, so I decided to begin my studies in Computer Science Engineering and learn the basics for some of the most popular languages (Html, CSS, Javascript and, more recently, Python). I'm not an expert yet, but I'm a fast learner and I'm passionate about it. My goal is to be prepared enough to take a new challenge that involves machine learning and other technologies for artifical intelligence. While I don't love problems, I like problem-solving (love the game, not the player... or how was it?). I like to analyze issues from multiple angles and apply different ideas until the solution comes to me. I would define myself as a curious, natural tester who thinks outside of the box, leveraging my creativeness and logical thinking. When I'm not working, I spend time with my friends and loved ones (and sometimes just with myself), exercise, read things online and play video games. I find easy to learn new languages, so feel free to reach out if you want to practice your Spanish, English, Portuguese or French.