Jonathan Ramirez Torres
About
Detail
San Luis Potosi, Mexico
Résumé
Jobs
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Sales AgentfreelanceMay 2023 - Jun 2026 (3 years 2 months)• High-Performance Sales Expert & Team Support
• 3+ years excelling in high-volume sales (1,100+ calls/day) across inbound, outbound, B2B cold calls, and complex product verticals: Medicare, Medicaid, SSI/SSDI, ACA Marketplace, life insurance, pest control, cable, home services, and debt solutions.
• Proven Leadership: Conducted shadowing, agent training, campaign updates, performance reporting, and floor support to drive team success.
• Record Achievement: Broke company sales record with 75 ACA policies sold in a single day.- Quality AssuranceRemote RolesJan 2023 - Jul 2024 (1 year 7 months)• Quality Assurance (Testing/Analysis)
• Problem-Solving (Defect Resolution)
• Process Improvement
• Team Development & Mentorship
• Results Focus (Enhanced Reliability/Performance/Standards)
• Leveraged background in data entry to sharpen attention to detail and accuracy, ensuring the precise identification and correction of errors within complex testing environments.
• Utilized strong organizational skills and disciplined remote working habits to maintain consistent, high-quality standards across all project documentation and QA reporting tasks. - OHuman Resources AssistantOn SiteAug 2019 - Mar 2023 (3 years 8 months)• Provided comprehensive administrative support to the Human Resources department, ensuring the smooth operation of daily activities.
• Handled customer inquiries professionally and efficiently, resolving questions and concerns promptly.
• Managed multiple administrative tasks simultaneously, including order processing, appointment scheduling, and payment processing.
• Collaborated on payroll processing, demonstrating accuracy and adherence to confidentiality standards.
• Contributed to the recruitment process by conducting initial candidate interviews and screening resumes. - English TeacherfreelanceJan 2019 - Jan 2024 (5 years 1 month)• Developed and delivered engaging online English classes for students of diverse ages and backgrounds (children ages 3-17, adults ages 18-55), fostering a positive and interactive learning environment through platforms like Meets and Zoom.
• Demonstrated strong instructional skills by tailoring lesson plans to individual student needs, ensuring alignment with proficiency levels and specific learning goals.
• Maintained a successful presence as an online teacher for one year, showcasing commitment to remote instruction and proficiency in utilizing digital tools.
• Possess a TESOL diploma, representing 160 hours of specialized training in methodologies and best practices for teaching English as a second language. - Guitar InstructorfreelanceJan 2019 - Jan 2024 (5 years 1 month)• Tailored individual guitar lessons to students of diverse skill levels, fostering a fun and motivating learning environment.
• Successfully instructed students of all ages and skill levels, from beginners to advanced players.
• Created a personalized curriculum for each student, catering to their individual needs and interests. - SSushi Chef & TrainerSnowfox SushiJan 2019 - Jan 2024 (5 years 1 month)• Mastered the art of preparing 9 different sushi varieties, exceeding expectations as a lead sushi chef at Snowfox Sushi and successfully training new team members.
- Drawing InstructorfreelanceJan 2019 - Jan 2024 (5 years 1 month)• Designed comprehensive drawing classes for children and adults (ages 3-50+), incorporating theory, technique, and enjoyable activities to cultivate artistic expression.
- Customer Service RepresentativeRemote RolesJan 2018 - Jan 2024 (6 years 1 month)• Managed 12-14 chats/hour with a 98.9% satisfaction rate, resolving issues for international customers (orders, refunds, replacements).
• Served as floor support for 6 months, mentoring colleagues and improving team efficiency.
• Multitasking expert: Balanced 3+ simultaneous chats while maintaining professionalism. - Design, Editor, and AdvertisingfreelanceJan 2014 - Jan 2024 (10 years 1 month)• Adept at crafting compelling advertising campaigns and engaging content that resonates with target audiences.
• Proven ability to conceptualize, execute, and manage diverse advertising initiatives across various mediums.
• Skilled in producing high-quality visual content, including videos, graphics, and print materials.
• Spearheaded advertising initiatives for a local parenting magazine, driving readership and engagement.
• Developed and implemented effective advertising strategies for schools, utilizing eye-catching invitations and videos to convey key messages.
• Created captivating promotional videos for friends and local businesses, showcasing versatility in producing engaging visual content.
• Video con - FIT Maintenance SpecialistFreelance & EntrepreneurJan 2005 - Current (21 years 9 months)• Founded and operated a successful computer repair business, resolving hardware/software issues, security breaches, and optimizing system performance.
• Provided remote IT support to individuals and teams, ensuring seamless operations across time zones.
• Trained clients in tech best practices, simplifying complex concepts for non-technical users.
Education
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- TTESOL DiplomaFeb 2024 - May 2026 (2 years 4 months)160 hours of specialized training in methodologies and best practices for teaching English as a second language.