Jonathan Oshone Itamah

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Project Manager

Cascade Limo

Aug 2024 - Apr 2025 (9 months)

• Handled daily communication channels, responding to 100+ emails weekly while maintaining 98% client satisfaction rate. • Coordinated travel arrangements for 15+ team members monthly, saving $5,000 annually through efficient booking processes. • Scheduled and prepared materials for 20+ meetings monthly, reducing preparation time by 30% using Microsoft Office. • Assisted cross-functional teams with administrative support, improving workflow efficiency by 25% through organized filing systems.

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Founder & Project Lead

Apex Innovations

Jan 2024 - Dec 2024 (1 year)

• Managed email system handling 100+ daily inquiries, reducing response time by 40% while maintaining meticulous attention to detail. • Coordinated travel arrangements for 25+ team members monthly, reducing booking costs by 15% through strategic vendor negotiations. • Designed administrative workflows and filing systems that improved information retrieval efficiency by 75% across multiple projects. • Handled scheduling and meeting preparation for executive team, resulting in 35% increase in client satisfaction and retention.

Onboarding Coordinator

Zen Educate

Jan 2024 - Dec 2024 (1 year)

• Managed 50+ daily email inquiries with 98% same-day resolution rate while coordinating educator onboarding processes. • Scheduled and prepared 20+ weekly virtual meetings, creating professional presentations with 100% on-time delivery. • Streamlined documentation systems, reducing support tickets by 40% and onboarding time from 7 to 4 days. • Anticipated stakeholder needs proactively, improving customer satisfaction scores by 35% through personalized communication approaches.

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Marketing Manager

Seibert Media (draw.io)

Jul 2022 - Dec 2024 (2 years 6 months)

• Managed 200+ monthly appointments using digital booking system, reducing scheduling conflicts by 40% while coordinating cross-departmental meetings. • Handled 50+ weekly phone inquiries with 95% first-contact resolution rate, maintaining detailed logs for zero missed communications. • Provided comprehensive administrative support, creating 25+ office management documents and streamlining filing systems for improved efficiency. • Prepared executive meetings and presentations, anticipating needs with attention to detail that increased team productivity by 30%.

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Operations Project Coordinator

Spin Rideshare

Dec 2021 - May 2022 (6 months)

• Managed comprehensive email system, responding to 50+ daily inquiries with 98% same-day resolution rate. • Scheduled and prepared materials for cross-departmental meetings, reducing preparation time by 35% using Microsoft Office. • Maintained office supply inventory and vendor relationships, reducing procurement costs by 15% while ensuring zero disruptions. • Coordinated onboarding for 3 new operational zones, demonstrating meticulous attention to detail and administrative expertise.

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Program Associate - Operations & Research

Linkbase Technologies

Dec 2019 - Dec 2022 (3 years 1 month)

• Managed comprehensive communications for 15+ team members, reducing response time by 40% and improving document retrieval by 65%. • Coordinated scheduling for 25+ professionals across 3 time zones, reducing meeting conflicts by 90% through customized booking systems. • Organized project documentation and filing systems, enabling successful acquisition of $150K in innovation funding through meticulous attention to detail. • Maintained proactive customer service orientation, anticipating stakeholder needs and delivering timely reports that improved decision-making efficiency by 35%.

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Founder & Mobility Project Coordinator

Freebike

Apr 2016 - Dec 2019 (3 years 9 months)

• Managed comprehensive email communications for 50+ stakeholders, reducing response time by 60% while maintaining 98% accuracy. • Handled daily office operations including filing and supply management, decreasing administrative processing time by 35%. • Created detailed reports and presentations for institutional stakeholders, directly influencing approval for expansion to two additional campuses. • Scheduled and coordinated meetings with genuine customer service focus, resulting in 40% increase in stakeholder satisfaction.

Jonathan Oshone Itamah

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