Jonathan Orozco Ruiz

Jonathan Orozco Ruiz

About

Detail

Social communicator and journalist
Bogotá, Colombia

Contact Jonathan regarding: 

work
Full-time jobs
Starting at USD1K/month

Timeline


work
Job
school
Education
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Publication

Résumé


Jobs verified_user 14% verified
  • Sezzle
    Customer representative
    Sezzle
    Oct 2024 - Nov 2024 (2 months)
    Customer Support experienced in supporting U.S. and Canadian customers via chat, phone, and email. Skilled in assisting with interest-free installment payment platforms, prompt issue resolution, and clear, effective communication.
  • P
    Freelancer/Account Executive
    Punto films comunicaciones
    Oct 2024 - Current (9 months)
    Handle the writing of press content for distribution across various media outlets. I also coordinate and organize events for different agency clients, and design graphic pieces according to their specific needs.
  • T
    customer representative verified_user Verified experience
    Teleperformance Colombia
    Jul 2023 - Jul 2024 (1 year 1 month)
    Successfully addressed over three dozen inquiries via live chat, providing precise and timely responses. I utilized CRM systems to manage interactions and maintained high customer satisfaction levels. Additionally, I collaborated with the team to enhance product processes, reflecting improved service quality in our KPIs based on customer feedback analysis.
  • N
    Freelancer Marketing/Media relations verified_user Verified experience
    NAALCO SAS National Food & Condiments
    Jan 2023 - Dec 2023 (1 year)
    Advised on web channel design and drafted press releases. I applied critical thinking to develop effective communication strategies that engaged employees and clients.
  • F
    Operations Manager
    FLASH DELIVERY EFFECTIVE COURIER
    May 2022 - May 2023 (1 year 1 month)
    Consolidated the company's presence in Bogotá and created communication materials for business proposals. I established relationships with journalists, achieving media visibility and expanding our reach.
  • C
    Logistics Coordinator - Direct Manager
    CIRCLE LOGISTICS
    Apr 2022 - Apr 2023 (1 year 1 month)
    As a Logistics Coordinator - Direct Manager, I designed strategies for tracking shipments and approved pricing to optimize our logistics operations. I also trained new logistics staff, enhancing communication and efficiency within the team. Additionally, I managed the calendar for freight transportation between various cities across the US and Canada, ensuring that shipments arrived at their final destinations according to the expectations set by the requester. Furthermore, I utilized CRM (Customer Relationship Management) tools to provide exceptional service to drivers and dispatchers, which contributed to improved operational effectiveness and customer satisfaction.
  • OneLink BPO
    Senior Communications Analyst
    OneLink BPO
    Aug 2020 - Mar 2021 (8 months)
    Created internal communication campaigns and designed marketing strategies. I interacted with the media to promote internal events, successfully increasing the company's visibility.
  • OneLinkBPO
    Bilingual Cash App Trainer
    OneLinkBPO
    May 2020 - Aug 2020 (4 months)
    As a Bilingual Cash App Trainer, I prepared comprehensive training reports that presented results for the Cash App campaign, ensuring clarity and actionable insights. I trained staff in both English and Spanish, developing effective internal communication strategies to enhance understanding and engagement. Additionally, I conducted interviews and attended virtual training sessions to further support the training process. I also managed the scheduling of various training waves, typically commencing at the beginning of the week, while adhering to the specified workflows outlined in the training material, which ensured a smooth and organized training experience. Furthermore, I utilized CRM skills to maintain communication with different staff
  • GJ Comunicaciones
    Account Executive - Direct Manager
    GJ Comunicaciones
    Dec 2019 - May 2020 (6 months)
    Managed media relations at the national level, drafted press releases, and presented performance reports to clients.
  • N
    Community manager - Manager Luis Mendieta
    NUEVA PATRIA MOVEMENT
    Oct 2019
    Implemented communication strategies on social media and generated content to promote the mayoral campaign in Bogotá.
  • nueva eps
    Corporate Communications Professional - Direct Manager Nancy Rodríguez
    nueva eps
    Jul 2018 - Sep 2019 (1 year 3 months)
    Managed internal communication and public relations, supporting the creation of media content and organizing reports and presentations for the company’s presidency. Additionally, I oversaw invoice management and budget allocation for all internal requirements related to the presidency and communications area, ensuring that all logistical needs were met, such as organizing souvenirs for meetings and coordinating catering services by comparing price quotations to optimize costs.
  • C
    Press and
    CAFFINITI
    Jan 2018 - Jun 2018 (6 months)
    Promoted a social responsibility project that supported athletes with disabilities. I managed social media and executed communication strategies to enhance brand visibility. Additionally, I was responsible for calendar management to coordinate all sports events based on client requirements, ensuring effective budget management for travel arrangements, whether by flight or road. I also maintained strong relationships with directors and managers of sports associations, which facilitated smoother collaboration and project execution.
  • Kienyke
    Journalist
    Kienyke
    Dec 2016 - May 2017 (6 months)
    Curated information and managed social media, generating relevant and impactful content for readers.
  • Politécnico Grancolombiano
    Panelist and host.
    Politécnico Grancolombiano
    Feb 2015 - Jul 2015 (6 months)
    Directed radio programs and coordinated a team of journalists, focusing on producing cultural and entertainment content.
  • Banco Davivienda
    Commercial Advisor
    Banco Davivienda
    Aug 2014 - Jun 2016 (1 year 11 months)
    Provided effective solutions to clients while maintaining consistent communication regarding their processes.
Education verified_user 0% verified
  • E
    EF SET English Certificate 71/100 (C2
    Oct 2024 - Current (9 months)
  • E
    Master marketing digital y analytics, Communication and Media Studies
    ENEB Escuela de Negocios Europea de Barcelona
    Sep 2024 - Nov 2024 (3 months)
  • E
    MBA en administración y dirección de empresas, Business Administration and Management, General
    ENEB Escuela de Negocios Europea de Barcelona
    Sep 2024 - Nov 2024 (3 months)
  • S
    Diseño web con visual studio code, Diseño web
    Servicio Nacional de Aprendizaje SENA
    Mar 2020 - Apr 2020 (2 months)
    Diseño páginas web a través de código HTML5 y aplicación de estilos con CSS.
  • S
    Manejo adobe illustrator, Diseño gráfico
    Servicio Nacional de Aprendizaje SENA
    Mar 2020 - Apr 2020 (2 months)
    Manejo herramientas adobe Illustrator
  • D
    Curso de Marketing Digital
    Digitalkscom
    Jan 2018 - Dec 2018 (1 year)
  • Politécnico Grancolombiano
    Comunicador Social Y Periodista, Periodismo
    Politécnico Grancolombiano
    Jan 2012 - Dec 2017 (6 years)
  • E
    English Level I (SENA)
Publications verified_user 0% verified
  • B
    This is my truth: Las opiniones de un amante del deporte que analiza los hechos de su sociedad.
    Blog
    Sep 2012
    Artículos de opinión personal