Customer Success Specialist
The Hotels Network
Feb 2023 - Mar 2023 (2 months)
. Manage the relationship with clients. . Analyze the level of satisfaction. . Identify sales opportunities. . Constantly train users. . Solve possible problems. . Group and update all the customer information (needs, requirements, calendar and budget restrictions, who makes the decision…), most of the time in the CRM software. . Mobilize the internal teams involved to establish and deploy an action plan to improve customer experience and loyalty, and therefore profitability (new features, new tools and services…) . Monitor performance indicators (KPIs) for regular analysis