Jonathan Camilo Ascencio Elles

Bilingual Technical Support

Samsara

Aug 2023 - Current (3 years 1 month)

Provide bilingual (English and Spanish) technical support for Samsara hardware and software products. Resolve issues related to hardware devices and the platform dashboard. Address technical inquiries and issues through multiple channels, including phone calls, live chat and emails. Ensure an exceptional customer experience through efficient problem resolution and clear communication.

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Full-stack Developer

Educlick Solutions,

Apr 2022 - Aug 2023 (1 year 5 months)

E-commerce Web Development, Technologies Used: React JavaScript Laravel Platform integration with payment gateways AWS (handling S3, CloudWatch, Lambda). Outstanding Experience: Support for Nordstrom: Management of the platform for the graphical graphic inventory of their items for sale.

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Advisor, customer service

Wingo,

Nov 2020 - Apr 2022 (1 year 6 months)

Airline Customer Service and Sales: I was in charge of ticket sales, as well as handling complaints, ticket sales, as well as handling complaints, requests and PQR's (Petitions, Complaints and Claims).

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Collection agent

Contac Xentro.,

Feb 2020 - Oct 2020 (9 months)

Collections Sector: I was in charge of contacting debtor clients and, in a friendly manner, I established payment agreements, taking advantage of my years of experience in customer service.

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Salesperson, Dispatcher.

Aug 2014 - Dec 2019 (5 years 5 months)

Sales: Responsible for sales management, including customer service, product consulting and customer service, product advice and closing of sales. Inventory and Merchandise Dispatch: Responsible for inventory management, ensuring the availability of products and the products and the correct organization of the warehouse. Create a presentation from scratch, using such as

Jonathan Camilo Ascencio Elles

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