Customer Support Representative
Grubhub
Jul 2024 - Nov 2025 (1 year 5 months)
• Handled 60-80 customer interactions daily via phone, chat and email in English and Spanish, maintaining service quality
targets consistently.
• Resolved order issues, delivery disputes, and account inquiries in real time achieving first-contact resolution on the
majority of cases.
• De-escalated high-tension customer situations using active listening and clear communication, reducing escalations to
supervisors.
• Operated multiple platforms simultaneously (CRM, ticketing, internal tools) while sustaining accuracy and response speed.
• Consistently met and exceeded KPI benchmarks including CSAT scores, average handle time, and quality assurance ratings.
