Jonatan Ezequiel Canoli

Guest Service Officer with solid experience in hospitality, cruise operations, and front desk supervision within high-volume, multicultural environments. Currently working onboard Rhapsody of the Seas and Oasis of the Seas with Royal Caribbean Group, supporting daily guest and crew operations at the Guest Services Desk while ensuring smooth embarkation, disembarkation, and onboard experiences. I specialize in guest relations, administrative processes, financial reconciliation, and cross-department coordination, working closely with Housekeeping, Food & Beverage, Shore Excursions, IT, Finance, HR, Marine, and Bridge teams. My role requires a high level of accuracy, confidentiality, and the ability to perform under strict operational timelines while assisting a diverse international guest population. I have strong hands-on experience with hospitality and cruise systems such as Fidelio (PMS), Oracle Siebel CRM, Issue Track & Guest Log, and reference-level exposure to systems including AS400, Hybris, POS, Icafe, Admin Tools, Arcade, and IDocs, following operational procedures and authorization protocols. Previously, I worked in front desk and supervisory roles with brands such as DoubleTree by Hilton, Urbanica The Hotels, and Brownies&downieS, where I developed a strong foundation in customer service excellence, cash handling, team supervision, process improvement, and operational efficiency. With Studies in Tourism and Applied Sciences, advanced English & portuguese proficiency, and experience working in international environments, I am highly motivated to continue growing within the hospitality and cruise industry, contributing to team success through service excellence, professionalism, and guest satisfaction.